Mike Diamond Services

4 reviews
  • Country: USA
  • State: California
  • City: Culver City
  • Address: 9405 Jefferson Blvd, Culver City, CA 90232, USA
  • Store
Phone number
Working hours
  • Monday: Open 24 hours
  • Tuesday: Open 24 hours
  • Wednesday: Open 24 hours
  • Thursday: Open 24 hours
  • Friday: Open 24 hours
  • Saturday: Open 24 hours
  • Sunday: Open 24 hours
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4 Review(s)
Kim Mishler
10.07.2019

STAY FAR AWAY!!!!! They swindled my elderly Aunt out of $15k for work she didn't need. I have attempted to call them several times and have yet to receive a call back from the person who conducted the work. I did speak with Carlos (twice) and he assured me that someone would call me back..never did! I even requested that they send me an email with the work requisition - have yet to receive it. They are an abusive and irresponsible company and would never allow them to work on my property. Shame on them!!

Julia Hubner
29.03.2019

They arrived on time and performed the snaking our guest toilet needed. Then he told us we needed several hundred dollars more worth of work done because the whole part in the basin was bad. We k we that couldn't be true because our usual plumber who was at another job, had recently replaced it. In the end our guy did it for $150, part included and, no, it was not the whole thing. We invited their plumber to stick around but he declined and took off as soon as my mom paid him. Never again.

Sam Toles
02.03.2019

Called their 800 number and it took FOREVER to get their reception to understand the issue and take my name and address. Needed urgent plumbing but the only available appointment was next day — so we agreed to a first AM appointment. Only to be called at 7:30 by the plumber saying “we don’t work on that model of water heater”. Could have saved the trouble and bad review by hiring better people on the phones. Receptionist asked about the water heater brand and I told her — if she had said “oh call someone else we can’t help you” that would have been fine. When the plumber called to inform us he wouldn’t fix the issue, he was rude when I asked “why” and told me he was a real plumber, not a receptionist and was irritated for giving free advice (the advice that they couldn’t come). Nice first (and last) impression Mike Diamond.

Spencer Ward
29.11.2018

I called Mike Diamond Services this morning after returning from several weeks of travel to find my toilet clogged. I received a prompt call, 5 minutes after my web inquiry (though I had requested contact preferred by email). Talking with the representative to schedule the service was OK. Lots of noise in the background making it difficult to hear at times. She informed me that I would be looking at a plumber arriving between 9am and 1pm same day. Though this was a large window, I had called around and most others didn’t have availability until late afternoon. I was quoted $99 for the service (others in the area were charging minimum $130). Side note: it would have been nice to receive some correspondence by email or text after the conversation so I know we’re all on the same page and if I needed anything I could just text in or reference the email (most customers like things in writing). Dominique was the plumber. He was nice and polite, donning his shoe booties for the rainy day (appreciate that!). He quickly assessed the issue and unclogged the toilet within 5 minutes of being onsite. He did, however, scratch the toilet bowl with the large device which is why I cannot give 5 stars. Comparatively, when looking online, this service was good and they got the job done. A couple details to ameliorate the experience would be worthwhile from this customer’s perspective.

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