Baum Plumbing & Heating Co

Closed 45 minutes prior to posted hours

The office lady was very nice and very personable. The office is also very knowledgeable in plumbing. They scheduled my plumbing repair same day and repaired my problem. Cost was average cost. The plumber was very nice, clean, and knowledgeable. Very honest and upfront people. Would definitely use this company again and would refer my friends and family. I give them an A+

Main drain was clogged @ our home. Called Baum, they attempted to repair 6/1/17. Plumber tried for 2+ hours with two different machines that were too small to unclog drain. Plumber said they couldn't break through clog & had to schedule another appointment for 6/6/17 to scope drain to see what obstruction was, as he was convinced the drain had collapsed outside. Meanwhile I was still unable to run water for more than a few seconds before drain backed up. Called another plumber for a second opinion on the drain. He arrived with a larger/stronger electric snake & was able to unclog drain within 45 minutes as the drain was not collapsed but the clog was more difficult than normal to break through. On 6/3/17 I called & canceled the 6/6/17 appointment with Baum. Woman that answered phone hung up before I could give any information or explain what happened. Called back, she said they had caller ID, knew who I was & she didn't need any info beyond that & hung up again. Fast forward 3 weeks. Woman from Baum called me today 6/23/17 asking when I was going to pay bill from the job on 6/1,the job that they weren't capable of completing. I explained what happened, her response was 'lemme get this straight, you paid another company to move the clog but you won't pay us?' She then hung up, I called back twice & immediately got the voice mail recording. So, to anyone from Baum that may read this, please explain to your wonderfully pleasant secretary that I paid a company to successfully fix a problem not show up with inadequate equipment & fumble around for two hours, misdiagnos the problem & then leave when the drain was still clogged & just as useless as it was before I called. Just to clarify, the plumbers from Baum were polite & courteous, the secretary needs to brush up on people skills. I wouldnt recommend their services to anyone.

The two plumbers were obviously very skilled and performed the work expertly and expeditiously. They are "old school" craftsmen who believe in quality work and courtesy to the homeowner. A+ rating! Ron in Canton.

Great plumber and an excellent place to buy quality parts!