Roto-Rooter Plumbing & Water Cleanup

Terrible experience with Roto-Rooter! We had called them for a clogged bathroom sink drain. They diagnosed the problem as a main drain line clog and wanted to snake it from the toilet in the same bathroom. I assumed they were correct because they are the "professionals" and let them do their thing. They removed my toilet and ran their machine that cleans out the drain. Flinging all sorts of black goop all over my bathroom during the process. An hour later, they had put my toilet back and left a huge mess on the floor and all over the walls! To make matters worse, my sink was still clogged! They said there is something wrong with the pipes, possibly a crack and wanted to put a camera in there which they did not have at the time and would need to come back. I was extremely upset at this point, paid the fee for their "service" and asked them not to come back. After they had left I called another plumbing service and explained my situation... they suggested I could clean the pipes out under the sink if I was handy enough. I did as instructed and now my sink drains like normal! I will NEVER call Roto-Rooter again.

Prompt and professional service! Also explained things well. Thank you for solving our leak problem.

Fast service about professional .

I called and received same day service on a severely clogged kitchen drain. Tim was the plumber who came out and was extremely polite and professional! He took the time to also thoroughly explain everything prior to doing the work. Excellent customer service!!

Well, I had about as good of an experience as a person with sewage in his basement can have! Brian, my technician, was polite, punctual, articulate and informed! He answered all of my questions and understood my reservations about how we needed to proceed. In the end, it was taken care of professionally and efficiently. I was educated as to what caused the problem (That camera that can go out the sewer line was pretty cool!) and given some reasonable recommendations on follow up service. I called Roto-Rooter because of their good reputation and I was not disappointed! Lee Stow, Ohio