- Country: USA
- State: Ohio
- City: Oregon
- Address: 3139 Navarre Ave #99, Oregon, OH 43616, USA
- Store
DO NOT USE THIS COMPANY!!!!! Rob Werner, Owner/Operator, came out on Thursday, August 8 to fix a plugged shower drain. Thought it was corrected so I paid $145 for call. That evening, the shower drain backed up again and I called him. On Friday, August 9, he promised he would be out and kept me waiting all day. Long story short, he finally showed up and determined it was more involved than he thought but did not have the proper equipment to do it because it was being used by one of his employees who was in Detroit. It is now Tuesday, August 13 and it is still not fixed. Jason, his employee, was to be here on Monday........NOT!!! I just finished a conversation with Rob; and he was argumentative, unapologetic, and rude saying that he "thought" Jason had come here yesterday. He so frustrated me with his arrogant attitude that I ended the call with an expletive I never use. Again, this company is a farce. Please do not use them. Rob has no concept what customer service is all about and needs to find another profession, one that requires no customer interaction.
Terrible customer service skills. If you can't make it call. Was supposed to show twice for an estimate. Never showed or called to say he was going to be late. Total doucher. That reply is an out and out lie. Nobody called at all. And he knows he is lying to try and save face. Karma is out there good luck.
Could not have asked for a more courteous, professional or qualified plumber than Rob. Pricing is extremely fair. I highly, highly recommend.
Very professional job and very polite do they wonderful job installing a tankless water heater definitely would highly recommend
