
- Country: USA
- State: Ohio
- City: Toledo
- Address: 4904 Douglas Rd, Toledo, OH 43613, USA
- Store
- Monday: 7:00 AM – 7:00 PM
- Tuesday: 7:00 AM – 7:00 PM
- Wednesday: 7:00 AM – 7:00 PM
- Thursday: 7:00 AM – 7:00 PM
- Friday: 7:00 AM – 7:00 PM
- Saturday: 7:00 AM – 7:00 PM
- Sunday: Closed
Called ACE for a sink issue and they came out the next day and fixed it no problem. Quick service, courteous staff. They also recently installed a hot water tank for me in my basement. I called 5 or 6 different places and ACE was by far the best price. They were in and out, very clean, left no mess and answered all of our questions. Excellent company that I would highly recommend.
Easy to schedule, fast and friendly service. Jason was professional and knowledgeable. He came out to replace 2 valves and quoted $300, but then found an error that the city made and was able to fix in minutes. He only charged a $65 trip fee! Thank you! We highly recommend!
Called Ace because I had an intermittent water leak in my basement. They felt it was coming from the bath/shower plumbing but would have to rip open the wall to determine that. They did and found mold and rotten wood behind the wall. Recommended pulling all that out and replace the plumbing and, oh, by the way, would be a good time to get a new tub/shower if you wanted to and, oh, by the way your water heater is 20 years old, we can give you a discount on that since we're here any way. So, $4,000 later and still have the water leak! They did come back three times to try to remedy that but it's still dripping and no follow-up from them. Also, they never had the water heater installation certified as required. Anyway, the work they did do was good and I'm happy with it which is why I give them three stars, just wish they would have been more resolute about fixing the leak. Update 8/23/19 After posting the previous review I received a call from the owner of ACE. He offered to come out and try to hunt down the origin of the leak. Although it has still not been discovered I believe he made a sincere effort to locate it, even cutting an access panel behind our stove to get a better look at what's going on behind the walls. Although the source has still not been found I feel he made every effort he could to resolve the issue which he said is the most mysterious leak he's encountered in 28 years.
Called Ace Plumbing and spoke with the owner, Josh, who was able to have me scheduled the same week for a quote on a back-up sump pump. Brandon called when he was about 20 minutes away and came out to look at the current pump and was very thorough in explaining all of my options, how things worked, and the costs associated with it. I had him replace my primary pump and he did a great job!
Would highly recommend. Fixed my issue without doing the extensive work quoted by 2 other companies. Very efficient, knowledgeable, and personal. Thanks for not draining my bank account.