Right Path Plumbing

First time I called, they were 45 minutes late. The second instance I requested their services, they called 2 hours after they were supposed to arrive, wondering if I still needed help with my issue. We rescheduled for the next day, and they called (before the appointment, this time!) to notify my that they were out plowing roads, which they do for a secondary source of income, and got a late start with that, so they would be another hour and a half late. Their side jobs are none of my concern, and should they have a basic sense of customer service, they'd know the importance of arriving to appointments on time. Perhaps they wouldn't need other sources of income if they'd keep their appointments, instead of chasing customers away with their poor business sense and lack of common sense. It's frustrating. Yes, you like the guy, and he's willing to do the right thing on price if he's wronged you, but timeliness is a fundamental of business that cannot be overlooked, or underestimated.