All-Pro Plumbing & Heating Inc

Called when our AC stopped working. Due to the temperature being over 30c All Pro fitted us in to their busy schedule. Arriving right on time Dean was both polite helpful and professional. Describing what he was doing and patient with my questions he fixed our AC with consideration for our home and comfort. All Pro have been used by several of my neighbours, they are the only company we will use in the future.

I am very satisfied with the service received from All Pro. Polite, courteous and professional. I have no hesitation or reservation in recommending them to any home or small business building owner who has a plumbing/heating/air conditioning issue. Over the past 15 years I have hired this company on several occasions both my home and my office building for various issues that arise with older properties. In my repeated experience with All Pro At I have found all of the technicians who came to my home or office to be competent, professional and courteous. It has been surprising and refreshing to find polite, competent workers in the construction trades. Nobody is perfect and I'm sure that applies to the folks at All Pro but I can say with certainty that all of my experiences over the past 15 years were positive !!

I use All-Pro for all my plumbing needs. They've been great!

The plumbers were ok. Most work was done well, with one shortcoming. The office team has no interest in having the issue corrected. We will have to pay for the work a second time, obviously with a different company. Until then, the toilet has no water supply. The bill was delayed, and then had only a total owing. We had to ask twice for a breakdown. The breakdown did not include hours billed as we requested. When we finally were given the breakdown, we were shocked that the hourly rate was $10 per hour more than agreed upon. We were also told "we bill everyone for travel time from our office to your property, and a lunch HOUR." No prior mention of this. This was for one partial day's work. No other plumber we've hired in this area charges for travel and breaks. Even if we counted the lunch hour and travel in the worst traffic ever seen in this area (which we shouldn't count), we are still paying for at least one hour extra, and at a rate higher than agreed! We were told to go to the office in person to pay the bill. I went during the hours specified many times, but the lights were always out, and no one ever answered the door. The phone would just ring and ring with no answer. The few times I got an answering machine, supposedly they never got the messages. We kept trying to pay as instructed, but were unable. Then all of a sudden we got a call saying they were sending us to collections! I was then told to give my credit card information to a person calling from a blocked number - which everyone knows is not wise due to identity theft. I asked if I would get a receipt showing the bill was paid in full, but was told that would only happen if I paid in person at their office. You know, the office I'd found empty time and again! Beyond frustrating. In over a decade of hiring trades, this is the worst experience we've had to date!