General Utilities

Been with General since moving out here in 98. I have their Security service too which has been good. They were wonderful with their annual service contracts. Always worked with me for the best prices when it came to renewing my annual service. Now since they bugged and contacted me with calls for renewing with their current rate, I can't get back in touch with them at all to follow up, service or even my contract receipt! Their phone lines are not working. You'll be on hold until the phone line goes off the hook. Horrible!

Luckily got home before pipes froze. This company is riding on the Coat tails of East Hampton Fuel which was before they bought it simply was the best and will truly be missed. Scheduled a delivery 3 weeks ago. They never delivered. The excuse was there system showed I should still have 1/4 a tank of oil. Can't get anyone on the phone at 845am. If I call for a delivery I expect a delivery no excuses. Now they want to charge a service fee to prime the oil burner that's out of oil because of their incompetence plus a higher price per gallon then was quoted when I called in for a delivery 2 weeks ago.. Ridiculous! I can only imagine the pain people must be going through who are locked into some sort of service contract.

I have oil and service contract with them. They are suppose to do one maintenance service on my boiler. However they refuse to do it after one year which is due now . They wanna do it after 15 month. They say we do not do service in February, however they did service my boiler in February last year. They just say whatever that serves them well and not to the interest of customer. Very dishonest. I will seek another oil company for sure.

Since changing to Petro, it's been horrible. Long phone wait. ENDLESS wait for service. When it was General they were fantastic. Guess who won't be signing up after this contract expires?

I had high hopes for this company! Paid for a service contract for 4 central air units. First problem- one unit was leaking and they said I had to pay for a pressure test (and Freon of course!) Another day- waited for their second technician who came after the allotted 4 hour time slot! He spent 2.5 hour (they were charging by time), and concluded that I needed a whole new system! (unit and air handler). Because he was rude, I decided to get another opinion. In 10 minutes the leak was easily found and fixed, saving me THOUSANDS on an unneeded new system!! Initially , General was extremely apologetic and promised me an immediate refund of the "unused" part of my service contract. After SIX WEEKS of repeated emails and phone calls, I finally got a PARTIAL refund of about 60%, less than promised. Of the "charges" they deducted, included was the "opening" of the broken unit!!! DO NOT USE THEM!!!