McKenna's Kitchen & Bath

Recommendation for McKenna's is Way Over Rated! We've just wasted an entire month waiting for a response back from McKenna's to redesign and renovate a bathroom; a cash job that we expected would run about 30K. They spin their wheels after several weeks... no call backs... no follow-up... just to tell me they didn't want to do the job. Some BS about not wanting to do a job in the city of Rochester because of issues with permitting. Very poor customer service from designer Kimberly Martin and a horrible reflection on McKenna's as a whole. They should have notified us much earlier to at least give us time to find another contractor. With a good faith communications, I would have considered purchasing materials from their shop. I'll never spend another dime at McKenna's.

Nice stuff, poor service. Waited weeks for installation, then called and said they couldn't do it..disappointing

Did my kitchen and bathrooms. Great and efficient work.

Best experience ever. From conception, design, quality of products and selections to the professionalism of their team of craftsmen to the finished project it was just a pleasure and great experience. This was a powder room “flip” project. Demo the old, concrete floor and had to rebuild flooring, plumbing and damaged wall areas. Bye bye 1949 bathroom, heavy industrial tiles, ugly banjo vanity and rusted old medicine cabinet. Hello contemporary modern. Workers were very neat, respectful of our time and always pleasant. Hank explained options when there were different ways to tackle a problem. Great team. Plumbing work was exceptional, neat and has the mark of pride in the quality. We have recommended McKenna Kitchen & Bath now to our friends and discovered many other satisfied customers. See Dan at the Whitney Rd store or any of the great design people in Henrietta. Next project full bath “flip”. Can’t wait. Happy New Year. Bob and Lisa

The service here is excellent. Dan was very helpful and patient with us. Frank is a master craftsman and our new vanity looks amazing. We definitely plan to return soon for a new shower and someday a kitchen.