Acrown Plumbing Construction

Terrible company, they work for the home warranty company not for you. The person that sent home told me the issue with broken pipe is normal wear and tear at home, then told the warranty company it happened by earthquake which is not covered. Very unprofessional, never will work with them and never recommend them.

The low rating is for the office staff/owners, not the technician. Robert was great and really had great customer service skills. The people in the office have no customer service skills. They will leave a job half-done and will be in no hurry to come back to complete what they have started.

This company was sent to my house by my home warranty company . We had pressure regulator failure I came on Friday let us know that they don’t have the parts need to come on Saturday I turn the water off from Friday nava called on Saturday morning to confirm finally at called insurance company to get a hold of them Some of the reviews are correct they have no customer service in the office person I spoke to name Alex very rude no customer service skills at all They cancel the appointment Knowing that we don’t have water in the house for two days Had to go through the insurance company request a different vendor Very rude and unprofessional will not recommend this company

To avoid going through what i have, dont use this company. My home warranty company dispatched them to my house for a leaky faucet upstairs . A technician came out, worked on it for around 10 minutes, and said it needed to be replaced. This was morning, then went to work. Came home later to find my bathroom flooded. The water then proceeded through the floor and out of the first floor ceiling!!! Long story short, the owner of the company Alexander said hes not responsible. I couldnt believe what i was hearing. He told me to call my home insurance to fix it. This owner is dangerous. The destruction of my home has still not been repaired. Im trying to spare you my heartache

I had a horrible leak and water was coming up thru my kitchen floor tile grout lines. Acrown was dispatched by my home warranty company and responded and arrived promptly. The technician inspected, diagnosed and repaired the problem and was done 15 min later! He advised me to put a fan on the floor to dry. 3 days later more water more problems. I requested a second opinion to be dispatched thru my home warranty. They read the report from Acrown, inspected and saw that the supposed repairs did not solve my problems at all. They performed a detailed inspection and found several issues that Acrown did not even bother to look at. Now I have extensive secondary damage to my kitchen floor and carpets in my home. NO ATTENTION TO DETAIL AND HORRIBLE SERVICE!!!