- Country: USA
- State: New York
- City: Rochester
- Address: 3401 Winton Pl, Rochester, NY 14623, USA
- Store
- Monday: 9:00 AM – 6:00 PM
- Tuesday: 9:00 AM – 6:00 PM
- Wednesday: 9:00 AM – 6:00 PM
- Thursday: 9:00 AM – 8:00 PM
- Friday: 9:00 AM – 6:00 PM
- Saturday: 9:00 AM – 4:00 PM
- Sunday: Closed
McKenna's did an excellent job of taking a small underused room (formerly a porch) and turning it into a new 3/4 bathroom and small laundry room. There were many design and space challenges along the way, and each was addressed by Mike Schell in a thoughtful way. Likewise, an unexpected structural issue was dealt with quickly and economically. I now have a first floor bathroom with a rimless, roll in shower! This is the second time I've used McKenna's for a remodel, and am very pleased.
We had our quartz countertops installed by McKenna's, and Mike Schell was excellent to work with. Mike answered all our questions and stayed in contact with us throughout the process. He made great recommendations. In fact all the folks from McKenna's delivered quality customer service. The project manager George was friendly and made sure everything was set. Jim, who reconnected the plumbing, did an impeccably neat job. The area under the sink looked better than it did when the house was first built!
Friendly, very knowledgeable staff,great selection. Have helped us with bathroom and kitchen.
The merchandise is good, installation is good, getting them to get the project done is like pulling teeth. They left multiple messages on a phone number not belonging to us, even then they did not go back and recheck the phone number on the order, but continued to call the number from the computer. It's a sad day when a client has to pay twice, once out of pocket and once with anxiety. The fellows they sent to do the plumbing were excellent. I give them five stars.
A year ago McKenna's renovated two of our bathrooms. Our experience in all respects was excellent. It was a particular pleasure working with Mike Schell as we made decisions and choices. Mike guided us through the selection of materials and made very helpful suggestions. The selection at McKenna's met our needs. When we could not find exactly what we liked Mike went above and beyond to find what would work. Our experience was first rate from start to finish.