- Country: USA
- State: California
- City: Santa Rosa
- Address: 2833 Dowd Dr suite a, Santa Rosa, CA 95407, USA
- Store
- Monday: Open 24 hours
- Tuesday: Open 24 hours
- Wednesday: Open 24 hours
- Thursday: Open 24 hours
- Friday: Open 24 hours
- Saturday: Open 24 hours
- Sunday: Open 24 hours
JOSEPH THOMAS was the trouble shooter for our radiant heat system. He showed up on time (too rare when waiting for home repairs), got immediately to work, took his time to be thorough, and discovered the problems. He carefully and clearly explained the issues to me with the help of diagrams and records of work previously done. He was respectful, intelligent, and left me feeling confident that our problem could be solved.
I called at 8:30AM and a plumber was at my home by 10 AM! I was impressed with the quick response to my call. The plumber used drop clothes and cleaned up after he was finished. A class act. I would recommend this company to others.
Calling a client who has taken a day off work to meet your plumber 90 minutes after he was supposed to arrive is hardly the definition of "super service." Furthermore, the call was not to tell me that the plumber was going to be late, but rather to cancel altogether. Do I get to charge you the way that you would propose to charge me if I had no showed had your plumber been where he was supposed to be at the time he was supposed to be there?
Paul is an exceptional service technician. He is professional, honest, punctual, and highly knowledgeable. I would trust him to handle any plumbing problem or installation at my home.
Bryan arrived less than one hour after I called Super Service Plumbing. Clean, friendly, professional young man. Very knowledgeable and fast installation of damaged garbage disposal. Had all parts and tools necessary to complete job in one hour. I had earlier called Ben Franklin, since I have a service VIP contract with them, and they told me I would have to wait four days for repairs. Well, it looks I found a better plumber next time I need repairs done quickly.