O'Brien Plumbing

Absolutely the most frustrated angry bitter and disappointingly rude woman answers the phone gives you the run-around even after you are return client with 4 homes on the mountain to do business with . she would rather blow off your business then actually speak civilly.

I am writing this email because the last 1 star review does not in any way shape or form depict the excellent service that I have received from O'Brien Plumbing. I have worked primarily with Tyson but others on staff have occasionally serviced my home in Lake Arrowhead. I trust them emphatically and they have a proven track record with me with my last remodel. I am about to close escrow on a new property and I will be working with them once again. I wouldn't think of going anywhere else. They came highly recommended by my trusted contractor and I feel fortunate to have found such a reliable and reasonable priced plumbing company.

I used these guys years ago, and they were great. This time, they sent out two young men. They told me that their snake wouldn't fit down a two inch clear out pipe. I didn't feel like arguing, letting them know that the previous time they had been out, that was exactly what they did, and for $100 less than what they quoted me. Next they proceed to tell me that they need to pull off the toilet, to get to the clog from there, looking under the house to confirm it. Then quoting me two, and a half times more money to do it than the clean out. I pulled off the toilet today, and the pipe goes the opposite direction from where the clog is, but I ran a 25' snake just to see. Clear as a whistle. I ran the 25' snake down the clean out pipe, and was able to get a bunch of hair, but I need a longer snake to get at it. Sad to leave this review, seeing how nice the first fellow was, but things change. This time for the worst.