Mr. Rooter Plumbing of Reno / Sparks

5 reviews
  • Country: USA
  • State: Nevada
  • City: Sparks
  • Address: 1092 Greg St, Sparks, NV 89431, USA
  • Store
Phone number
Working hours
  • Monday: Open 24 hours
  • Tuesday: Open 24 hours
  • Wednesday: Open 24 hours
  • Thursday: Open 24 hours
  • Friday: Open 24 hours
  • Saturday: Open 24 hours
  • Sunday: Open 24 hours
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5 Review(s)
Deb Collings
30.05.2019

DO NOT HIRE THIS COMPANY!!! NOT RECOMMENDED!!! On Friday, May 3rd, 2019 Mr Rooter was hired to completely change out all of the plumbing under our 50 year old house. We were advised it would take 2 days. On Monday, May 7th, Richard showed up at 11:00 and was here until 12:00, then arrived at 1:50 and left at 5:15 for a total of 4.5 hours. On Tuesday, May 8th, Richard arrived at 9:40 and left at 12:10, then arrived at 1:30 and left at 6:30 requesting full payment, plus Richard demanded $200 cash, but could not produce any receipts for the extra cash. The work was checked on Wednesday, May 9th and was found to be of very poor quality and only half done. A stop payment was issued on the check until the work could be done properly and the manager was contacted. The manager, Mark and Richard both met here at 12:30 on Thursday, May 9th for a short time and then left again. Richard came back at 2:30 and left again at 4:30 for a total of 2 hours, but the job still was not done correctly. On Friday, May 10th, Richard showed up again about 12:30 for a couple of hours, but the job still was not done correctly. On May 28th, Mike showed up around 11:30 and left about 1 pm with the job finally finished and the check for payment was released. It was an easy job with two straight runs of pipe that could have been completely replaced properly in about 12 hours as we were quoted by two other companies. The entrance was dug out a great deal in advance for easy access to and from the under side of the house. Why was it so quiet during the majority of the time Richard was under the house, when every noise made under the house by anyone else can be heard. Clearly it did not need to take a legitimate company 3 weeks to do the work!!! DO NOT HIRE THIS COMPANY!!!

Steve
26.05.2019

Fast service & friendly. Would recommend- thanks!

Archie Granata
04.02.2019

The worst! I told my tenent to call Easy Rooter and they mistakenly called Mr Rooter. I was charged 2 1/2 times more than Easy Rooter charged me for the same service. Then the next day i had to call them back and redo the job. Bad work, horrible price an all around terrible experience.

James Robnett
15.02.2019

Mike the plumber did everything I did plus and then went above and beyond the standard, best part, he showed up earlier than what dispatcher had stated, I was very pleased with his dedication, this job was enormous compared to your standard service job. This is the most serious statement ever made by me.

Holly Brown
14.04.2018

Crappy service was told someone would be here from 9-11 it’s now 11:45 and still haven’t seen or heard from anyone, wasted my morning.....

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