- Country: USA
- State: Nevada
- City: Reno
- Address: 561 Keystone Ave Ste 184, Reno, NV 89503, USA
- Monday: 12:00 AM – 11:30 PM
- Tuesday: 12:00 AM – 11:30 PM
- Wednesday: 12:00 AM – 11:30 PM
- Thursday: 12:00 AM – 11:30 PM
- Friday: 12:00 AM – 11:30 PM
- Saturday: 12:00 AM – 11:30 PM
- Sunday: 12:00 AM – 11:30 PM
Called for a clogged sink, within a few hours Jeff showed up and fixed it right away. Definitely would recommend their services.
The pilot light on our water heater failed, we called them this morning and had an appointment for 4 pm. They were ahead of schedule and came at 1, after calling first. I told the tech, Mike, that I did not know if it was under warranty. After a quick evaluation, he identified the issue. He had to go to his warehouse for the parts, and I expected a long wait, but he returned in about 30 minutes. While he was gone, he took the time to check my warranty status. It was still under warranty and I ended up paying only $20. They would have made money if I had paid full rate or used the warranty, it was pretty awesome that they took the time to check and save me money.
Called them out the day after Thanksgiving and they arrived within hours! Got the clog cleared out with great service at a great price. Thanks!!
We used Jet Plumbing for about 20 years and we made an appointment for them to come and check a plumbing problem we were having. We made the appointment the week before and they said they would arrive Wednesday between 10-12 0'clock. 12 o'clock came and they had not shown. About 5 minutes after, they finally called and said they couldn't make it today and they would have to reschedule for tomorrow. I do not like doing business with companies that cannot keep their appointments, especially service companies that feel that their time is more important than ours. DO NOT USE THIS COMPANY!
They were incompetent, basically. We had issues with outside AC fans that were in horrible shape. These guys came out and stuck some wood chips around as shims in the side of the fan housing and charged $75.00 for this. Needless to say, this fix did not work. Also, they were unable to do a simple maintenance call because they said they were missing the filters they needed (which we already had ourselves) and refused to go into the attic to see why we had no air flow into the upstairs bedrooms. It turns out we needed a lot of work on the HVAC system to get the airflow right - we hired someone else to do this. We also hired someone else to fix the outside fans (and you can be sure they did not put shims into the housing!). We have never experienced such complete incompetence and lack of concern for quality work . This company hires people who could care less about their customers. We will NEVER hire Jet Plumbing, Heating and Drain Svc again. We would much rather pay someone else to do the work who cares about getting the job done right.