- Country: USA
- State: Nevada
- City: Las Vegas
- Address: 3085 E Post Rd, Las Vegas, NV 89120, USA
- Monday: Open 24 hours
- Tuesday: Open 24 hours
- Wednesday: Open 24 hours
- Thursday: Open 24 hours
- Friday: Open 24 hours
- Saturday: Open 24 hours
- Sunday: Open 24 hours
Our air conditioning suddenly stopped working on August 21, 2019. I researched AC companies online and saw Elite was licensed & bonded, etc. I called them and they sent a rep over THAT DAY to access the system! His name was J.R. and he was amazing! He told us all our options, from cheap fix (not recommended) to replacing the 22 year old unit. He didn’t try to pressure us into getting a bigger size than we needed or anything like that. He helped us get the best deal we could for the best unit for our home. And it was totally installed by noon the next day! The 3 installers were like a well-oiled machine! I HIGHLY recommend them. Ask for J.R. He’s the best!
Elite is fantastic!!! JR is a very knowledgeable and honest salesman. They replaced my downstairs AC unit in July 2018. They were able to fit me in right away, no waiting a day or two, and in a matter of hours it was replaced. Now it’s August 2019 and my upstairs unit went out last night. I called JR first thing the next morning. He came to my house a few hours later and by 1:30pm the same day the techs were at my house replacing the upstairs AC unit. I will refer Elite to anyone that asks! Great customer service, very quick, respectful and honest!!!
Elite Heading and Cooling are the best in Las Vegas. I recently had my Hot Water Heater flushed by Elite and the service was great. Chris one of the lead tech was so friendly and helpful. Christophor his assistance was on the job training. He was also so helpful. I have been with Elite for many years and I will always recommend them to all my friends and family. Also if you have any Plumbing service I recommend Pete , He is the best in Las Vegas.
I wasn’t sure what rating to leave. Anthony, the technician who came to my house was great. He diagnosed the problem and fixed it the same night. He I would rate at five stars. The reason I chose two stars is because of a sales tactic. My units are 15 years old. I had the option of replacing my units or sinking more money into replacing parts of the current units. They bring in a price sheet and lay out the options. I ask if I can take a picture of the price sheet and was told no. Apparently I’m supposed to spend 27k (3 units) without doing research? Any reputable business would allow the customer to know the prices of all the options. Transparency should be key. I’m sad because I’ve used Elite for the last four years but am now turned off and will not be using them in the future.
It wasn’t super hot the night my A/C went out but I have kids and knew they were going to have a hard time sleeping comfortably. Called around and no one had techs on call like Elite. Dispatcher was cool and professional, tech was efficient and knowledgeable, He was getting ready to go to bed when he got the call to come out to our residence, my family really appreciated him coming out and Elite for being well organized and professional. Price was a bit crazy but hey, it was 10 pm and my kids are more important so I expected to pay premium fees. All in all super happy, super grateful and will definitely call these cats again and recommend to my neighbors????????