- Country: USA
- State: Nevada
- City: Las Vegas
- Address: 5570 Reference St, Las Vegas, NV 89122, USA
- Monday: 7:00 AM – 4:00 PM
- Tuesday: 7:00 AM – 4:00 PM
- Wednesday: 7:00 AM – 4:00 PM
- Thursday: 7:00 AM – 4:00 PM
- Friday: 7:00 AM – 4:00 PM
- Saturday: Closed
- Sunday: Closed
6200 Spring Mountain Rd, Las Vegas, NV 89146, USA
3685 S Highland Dr #14, Las Vegas, NV 89103, USA
- 5 reviews
6521 W Post Rd, Las Vegas, NV 89118, USA
- 5 reviews
552 E Silverado Ranch Blvd, Las Vegas, NV 89123, USA
Scott was awesome today he was on time, polite very clean and a ton of knowledge.This will be my plumber if I need one again..This company is the best !!
STAY AWAY!!! Bernie, their so called Customer Service person is more like Customer Disservice. She is rude, condescending and unkind. She does not return phone calls. I have dealt with this company the past three years and they have really gone downhill. I recently had a big problem with a water softener unit I purchased from them three years ago. When their technician Scott came out to look at the problem he told me they no longer sold or installed these water softeners. I did not figure this was a big deal as it was the same technician, Scott, who installed the system in the first place. He promised to make a few calls and find out about what parts I would need then call me back. That was three months ago. He had given me his cell phone #. I've left messages, sent text messages, left messages on their business answering system, and no calls back, zero. I did get through and verified that Scott still does work there. Sad to see a company go so far downhill. There are plenty of good plumbing companies in town. Use someone else and save yourself a great deal of frustration and time. This company does not care. Sad.
I have been in the plumbing business for 20 years and i have never been talked to like i was an idiot before. Their customer service rep had a condesending tone in her voice and i hope that their technician will come out with a better attitude than the office had. Our home is brand new and has an issue with the kitchen sink. Hopefully they will get it fixed without wanting to charge us a service fee on a warranty problem. Stay tuned....
I requested a plumber to look at the toilets in my house, built by DR Horton. The master bath room toilet would not function, did not flush appropriately. The rest of the toilets do not flush well. I ask the plumber to fix the master bath room toilet and check the other toilet for their flushing ability. $110 later, I was told the toilet in the master bath was snaked and was working. The other toilets just need to have the handle held down for a longer period of time in order for them to flush. Monday night the master bath ended up clogging again, to the point of overflowing. I called this company back and told them I was not satisfied with the service and I needed a phone call back. I never got that call. I was required to call back and I was told that the service was provided and if I wanted the toilet fixed again, I would be charged another fee ($110). I was not able to speak to a supervisor and was told there was no one else I could talk to about the situation. It is one thing to be dissatisfied with the service, but another to be treated poorly and disrespectfully because I am not satisfied. I will not take responsibility for the poor service, I will take responsibility for calling the WRONG plumbing company.