- Country: USA
- State: Nevada
- City: Las Vegas
- Address: 2139 Industrial Rd, Las Vegas, NV 89102, USA
- Monday: Open 24 hours
- Tuesday: Open 24 hours
- Wednesday: Open 24 hours
- Thursday: Open 24 hours
- Friday: Open 24 hours
- Saturday: Open 24 hours
- Sunday: Open 24 hours
Great experience. Our central AC unit stopped working around sunset. It had been 110 degrees the day before and 108 when it went out so we were concerned and wanted it dealt with right away. I contacted our home warranty company and was referred to Air Pro Master. I contacted them as soon as they opened the next morning and was given an appointment window that day. Technician Robert arrived during that window and got right to work diagnosing the issue. He was professional and friendly It was well over 105 while he worked on our unit, 99 degrees indoors. Within one half hour (or less) Robert had located a bad capacitor. He had one on his truck and swapped it out. He got it working. He also did a quick overview of the system and made some simple suggestions to keep the AC working. I am very pleased with Air Pro Master and Robert and would recommend both.
Terrible Company. If your home warranty assigns this company ask to be transferred to a different company immediately. Management is a joke. This company is managed by a guy named HENRY. While I had to deal with this company, I called Henry four times. Each employee left messages for him or went to his office for him to call me. Their policy is for a manager to call you back within 24hrs. Henry failed to do his job and call me. On my fifth time calling for HENRY, an employee finally got me through. He then picked up. I got two sentences in and HENRY hung up the phone on me! I then called back and was told by employees he runs everything and hangs up consistently on his customers. If a manager is unprofessional, hostile, and doesn’t understand customer service he should be fired immediately. A manager is supposed to be a role model and held at a higher standard for customer service. Henry is terrible manager and needs to be replaced immediately. Tech diagnosed our air conditioning unit as “no power to the unit” and stated a electrician needs to come out and diagnose the issue. To our surprise an electrician came out and said their is power going to the unit. That our outside AC unit had a bad component in it. Electrician also advised us to transfer to another air conditioner company. Cause clearly their technicians have no idea what they are doing. Stay far away from this company you have been warned.
Jose was able to fix our plumbing issue very quickly. He assessed the issue and had repairs completed in under 15 minutes. Jose was extremely friendly and arrived early in the quoted time frame.
I was assigned air pro master by my home warranty company when my AC went out and could not be more disappointed it took nearly a month to get a leak fixed and a king valve installed and once those things were fix and repaired our AC system was still down so i called to get a second opinion by another local company which came out and found that the king valve that was installed by air pro was not opened causing my system not to cool i am glad i got a second opinion if not who knows how much longer we would have to endure this oven of a house. Also Henry their service manager has no customer service skills when i called asking for a discount because my children and i have been in these horrendous conditions due to his guys not being able to get my system fix he copped an attitude and said he did not have me living in these conditions and undermined the severity of our living conditions and offered what i thought was an unfair amount so i denied it and said i would let anyone that listened know to stay away from air pro master you have been warned. PS.double check your paperwork for work done mine stated that my filter dryer was replaced which come to find out was not.
If I could give >0 I would. Horrible customer service! I had made an appointment on Monday, they couldn't see me until Thursday between 2p and 6p waiting on Thursday and no one showed nor called. When I call the office at 5:03p was greeted with a recording telling me the office hours are 8a to 5p. How are you going to have techs out after closing and not call your customers to give them an update? When I called the next day when the opened I was placed on hold for 20min! When I finally talked with someone they told me "oh when we realized the technician was down it was already after buissnes hours" Are you kidding me? Nobody has contact with their employees or customers after 5? And not a single person before 5 could see how many call/appointments were left to update these people? Kitchen sink was down for 4 days and the person on the phone didnt care one little bit. All she could do was tell me they would have someone out between 1p and 6p. Considering I was screwed the day before should I have been 1 of the first people in the list?