Rapid Rooter Drain Master & Plumbing Experts

Unfortunately Rapid Rooter was unable to help with our issue but he was very nice and gave us a good recommended what to do.

WARNING HORRIBLE SERVICE!!!!! On 1/4/19 My home warranty company told me to give Rapid Rooter a call to expedite scheduling. I called, lady said it would take about an for her to receive the order from the home warranty and they would call me to schedule a time for them to come out. I had to call them back after waiting hours on them to call. The lady in the office had an attitude. She basically said because we were going through our home warranty we're not priority and they had 48hrs to respond to our work order. She scheduled someone to come out today (1/5/19) between 1pm and 4pm. No one showed up nor did I receive a call from them. I waited until 4:20pm then gave them a call no answer. I let ten minutes pass and called again this time I left a message. Never received a call back. I had to call the home warranty and they were able to talk with someone. Rapid Rooter said the person that was scheduled to come out was behind and they would be able to come out later this evening or I could wait till the next morning. I couldn't wait because my toilet was backing up into my shower. So I agreed to having them come out later in this evening. Then they changed up and said they wouldn't be able to come out this evening because the guy wasn't in the area. Horrible service.

Great service. Their quote was also reasonable.

These guys were sent through my home warranty service. I had a clogged sink in the master bedroom, most likely hair. Before calling the Warranty company I removed the P-Trap to see if the clog was at the elbow. This is very simple process, maybe slightly more complicated than using a plunger. Well the clog wasn't at the P-Trap, it was inside the wall so I called the Warranty company to set up a visit. Rapid Rooter was dispatched and when I showed him the sink, the technician's eagle eye spied my channel locks still laying under the sink. I explained what I had done to clear the clog, plunger and clearing the P-Trap, no biggie right? Well, evidently the technician didn't want to earn his money this day so, before even turning on the water to evaluate the clog or bending over to look under the sink, he made some kind of excuse and left. I waiting a couple hours and called the Warranty company for a status. Well, turns out this eagle eyed plumber told the Warranty company that I, the customer, had attempted to fix the problem and therefore Rapid Rooter refused to complete the job. Yep, he saw my channel locks under the sink, figured he had himself a quick $65 without having to do any work so he fled. Basically, Rapid Rooter quit the job after 1 minute. Now, my Warranty company expects me to pay Rapid Rooter $65 for a 1 minute visit. Fat chance. I'm fighting this rip off and if my Warranty company doesn't relent I will not renew with them and they will lose $600 and Rapid Rooter won't get their $65 anyway. I called another plumber and he had the clog cleared and sink back together in 30 minutes. Dishonesty is why this company gets my vote of 1 star. Very dishonest. ---------------------------------------------------------------- The business posted a rebuttal to my review. I stand by my statement. My Home Warranty service DID NOT require me to pay for this "visit". ---------------------------------------------------------------------

We called Rapid Rooter later on a Saturday and received a prompt call back regarding our plumbing issue. We had already called two other plumbing companies who had not returned our call. We had a water softener tank on the outside of our house that was leaking a lot of water and flooding the side of our house. We thought we would have to pay a plumbing company to come after-hours to fix it. We talked to one of the plumbers on the phone and he actually walked us through how to turn it off without having to come to our house. It was so helpful! He did not charge us for the advice. We will use this company in the future!