Claiborne Refrigeration Co

I discovered that I had a major water leak on Sunday night at my meter. I called EPCOR Water immediately. They turned water off and informed me the leak was on my side of meter. My responsibility! I called Claiborne the next morning and by 12:00 PM Daniel had made repairs and I had water once again!!! I can’t express enough how pleased I am. Claiborne has been there before for me and once again they came through, repaired my problem and exceeded my expectations. I wholeheartedly recommend their services.

We had maintained call. Chance did a very thorough cleaning & check on our unit. Thank you Chance!

All people there working or very very nice and helpful very good they need a raise

They take care of business.

I had an issue with a freezer and called them for an estimate only to compare with an estimate I received from another company. Claiborne was nearly double the price so I went with another company, naturally. I then received a bill for $95 for a service call. They did not service anything. I understand companies have a minimum service call fee to come out, but they failed to tell me this and I have never heard of it applying to an estimate without diagnosing or trouble-shooting. I called the service manager, Dwayne, to make sure he was aware of what happened and asked if I still needed to pay--I was more than willing to if need be. Of my 7 months in Clovis so far, I do not think anyone has been as rude as an individual and ignorant to customer service. They might be a good company and I just had a bad experience, but I will not ever use them for our facilities. Kindness and smart customer service could have EASILY made all the difference. Lost a business customer with 20 AC units and dozens of refrigerators and freezers. Guess they are doing well enough not to need new business.