Drain Go Plumbing

My mother in law has a home protection plan, paid $100 deductible for Drain Go services (which the guy really didn't render all the repairs requested).He told her he would return to complete the repairs,but the hot water heater needed to be removed to install repairs. He also told her he would call her protection plan to see if they would cover charges to remove it. 9 days went by and no phone call from the service technician. She then called the protection plan herself and was told by them charges for the removal of the hot water heater is not covered. The service technician was then called by her to find out what the charges would be to remove the hot water heater he then abruptly told her the protection plan wasn't covering any of the repairs. She stated she was just told by her protection plan they would cover the repairs except for the removal of the hot water heater. Well nevertheless the service technician Kade hung up on her. Very unprofessional. Drain Go customer services did call her and stated what repairs would be covered.

Water heater went out, leaking all over garage. Valve leaking too, had to shut all the water off to the house. Water tank already drained when they arrived. Service technician informed me that my warranty company had to order the tank and it would take about 7 days !! Said he would submit the diagnosis then, and I could possibly hear from my warranty company the next day...... FOUR BUSINESS DAYS LATER, with a non-working hot water heater and 3 kids, I called the warranty company to check status.... THEY STILL HAD NOT RECEIVED THE DIAGNOSIS FROM MY SERVICE TECHNICIAN!! Knowing I had NO WATER and 3 children this service technician STILL had not submitted the diagnosis FOUR business days later also knowing the tank would still have to be ordered!!!! Completely unacceptable, and if this is the way their customer's issues are handled, I WILL NOT be a return customer .... And will be more than happy to share my experience with others !! There's just no excuse.....

Super great playground for kids ten and younger.

If you have home warranty and these guys shows up beware. They would not guarantee any of their services. They could not find the problem. I asked them to snake my drain and they would not do it. I had to pay $125 for them to come out. BEWARE IF YOU HAVE A HOME WARRANTY

Justin was professional, courteous and FAST, diagnosed and repaired in no time at all. Very impressed and pleased, thanks!