- Country: USA
- State: New Mexico
- City: Albuquerque
- Address: 200 Sin Nombre Ct NE, Albuquerque, NM 87113, USA
I would highly recommend this company. We have used them twice now and have been very pleased with their service and prices. Their employee, Kevin, came out to our house on a Sunday for an emergency call, and he was extremely polite, helpful, and professional.
Returned my call right away. Very friendly folks
Since this company has been in business for many years, I decided to employ them for my septic services. Larry, the pumper driver arrived for the job and I had both tanks exposed for easy access. I asked him how full his truck was? He said he had plenty of room for my 1200 gallon tank. He was "finished" pumping the first tank and moved to the second tank. I noticed there was sludge still in the bottom of the first tank. I informed Larry of this at which time he told me that I was too picky. Larry said that his supervisor would pass the tank as being clean. I then said "let's call your supervisor". I called his supervisor and explained to him the situation and that I was a PAYING CUSTOMER. The supervisor told him to just do as I asked. Toward the end of the second tank the truck stopped pumping (FULL). Larry couldn't understand why the truck quit pumping. I told him, "it is because you didn't have enough space when you got here". NOW, he has to leave my job and take the trunk to dump in the south valley. (I live in Rio Rancho.) He leaves the tanks exposed and the hoses lying across the yard for THREE hours. Apparently Larry felt he could get away with this behavior which I interpreted as a scam on his part. Beware consumers. Inspect your tanks before they leave. I'm sure I am not the only victim, however, I'm sure I'm one of few who caught this tactic.
I have used Atlas Pumping many times over the past 12 years. They are prompt and do a good job. I feel their prices are reasonable. One tank we had, they had to build a riser for which turned out just fine. I will continue to use their services as long as I can imagine.
I think they did a good job, but the first thing the employee said after looking at my septic tank was that it looked great but I should stop using the additive I was using and buy the additive he is selling. I hate it when the first thing someone tries to do is sell me something and try to scare me into buying their product!