- Country: USA
- State: New Mexico
- City: Albuquerque
- Address: 3271 Candelaria Rd NE, Albuquerque, NM 87107, USA
- Monday: 8:00 AM – 5:00 PM
- Tuesday: 8:00 AM – 5:00 PM
- Wednesday: 8:00 AM – 5:00 PM
- Thursday: 8:00 AM – 5:00 PM
- Friday: 8:00 AM – 5:00 PM
- Saturday: Closed
- Sunday: Closed
The technician who came was professional enough in technical expertise at first but by the end of the experience I felt scammed. My main concern was 1. Not getting my issue fixed while also being dramatically over charged for r410a (AC coolant). Specifically, I researched approximate cost of r410a online after the fact and found out it costs about $4.32 USD/pound. I was charged over $50/pound. Ultimately I expect some significant upcharge over $5 but over 1000% is completly BS. The technician also forgot this coolant at first and had to go back which I have no doubt he charged time and labor for. He was deceptive since he didnt state what costs would be for labor or materials were upfront. In other words, he showed me the charges after he performed the work which was minimal since I sat and watched him work. All he really did was pump 5 pounds of coolant and charged me $420. My AC doesn't keep up when I have a commercial sized unit for a smaller townhouse (about 1400 sqft). My overall impression is that his total analysis was wrong and that labor for coolant was the easiest way to overcharge me with an expected call back to them to repair again. I do not recommend this service. Lastly for the record, I hired Marty McKee. He recognized it was more an airflow issue (which in also mentioned to Academy), and that fixed the issue for a fraction of what academy charged me.
Great service. On time. Fair estimates.
I was very happy with Phillip for our furnace issue, he came in and no non-sense determined the issue, got the parts needed and had me up in running in a couple hours time once the parts arrived and answered extra questions I had. I don't feel like I was overcharged. Thank you academy plumbing. Will come to you again.
First time for us to use Academy , and we highly recommend them . They were pleasant to deal with ,and had our furnace running in no time. Phillip our tech. was very professional and knowledgeable. Their price was very reasonable and fair. We will use them again.
This place is local, friendly family staff and most importantly has the products you need to make home repairs with great MSRP pricing on random item most do not stock. They were able to stock rare items, have their driver bring to the shop from their warehouse (without stocking fee), and be able to compete with the internet pricing. All the other companies in Albuquerque that may have been able to get the part inflated their prices over 150% marked and did not have it available same day. Academy Plumbing and Heating is the only place in the greater Albuquerque area that I trust. They provided knowledge and was great working with them all. Highly recommended for our family will not go anywhere else.