Kenco Plumbing

(This review is for the Kenco plumbing service, unrelated to retail sales.) Tub/shower valve replacement job was the worst customer experience I've ever had. I took off work to meet the plumber at my house five times (once for $900+ quote, once for the original job, back due to forgotten joint without ***any*** solder, then back out twice more for leaks after that two separate days). The joint pictured below was still inside my wall, as well as a second completely separate leaky joint. I couldn't afford to keep taking off work for Joe to practice his plumbing, so I watched a few YouTube videos, dropped $120 at Lowe's, and did it myself. Bear in mind, all of this was only possible because I had cut my own hole in drywall to inspect the work; otherwise Joe's solder joints would still be leaking in my wall today, causing all kinds of more permanent and expensive damage! Went to the Kenco owner, Ray, several months later with this story and the pictured sample of Joe's work in hand. Ray disavowed all responsibility to right the situation since I had taken the faulty joint out myself, and felt no need to refund a single penny. So, if you are considering a Kenco plumbing service job, make sure you have 1) your own hole in the wall to inspect the joint after the plumber leaves, 2) a free schedule with no competing responsibilities, 3) the skills to do it yourself, and 4) the budget to mend their errors without any support from Kenco ownership/management. Or, you know, you could use someone else. I know I will next time.

No matter how obscure the part... they have it! Without fail. This place has reps that actually know about plumbing! What a concept!!! Super friendly. Reasonable prices.

I've been a customer of Kenco for 13 years and really loved the service until my last visit. Be careful what you bring in to show them for replacing parts because I was told a replacement wouldn't work for an AC line and that an entire replacement of the line was necessary. Taking the advice costed a $100 visit in charges when the plumber came out and replaced the $3 part like I was planning to. When I addressed this with the Manager Joe he was unapologetic and insisting his advice was good even though it turned out incorrect. Now I'm replacing the whole system and not ever going back to Kenco, in addition to letting everyone I know about this. If only he had been a little nicer, but hey, he's the boss right?

Don't show up at 4:50pm. They will tell you they are closed. I drove a long way to get help but turned away.

If you have any plumbing questions, these people are very informative and helpful.