Lane Plumbing Co Inc

My mother scheduled an appointment this week with Lane to start her cooler for the summer... she made the appointment Monday for them to come Friday afternoon due to her working and this was the only time I could be available to come be at the house for her. When I got to my mothers house at noon there was a ticket on the door that they had already been by at 8:40 am. My mother called the cell phone number that she had missed while she was at work and spoke to someone who told her after lunch they would be over. Needless to say I sat at her house from 12-4 with no Lane showing up to service the cooler. My mother arrived home at 4:15pm and asked if they had been here. I replied no. She called and spoke with the receptionist and was told that they would have to reschedule because they had all left for the day. Hours are 8-5 is what the business advertised. She then called back wanting to speak to a manager and was put on hold for several minutes. When the receptionist came back she informed her that there was no manager available and that the technician would be on the way. It’s 5:40pm and they still never showed up. This isn’t the first time we have had to be rescheduled by this company because all of a sudden our appointment was an inconvenience to them. This is not how you do business. If a customer makes an appointment it’s because they are giving you the available time that someone can be at the house. She should have been the first customer after lunch. My family will not be dealing with this company anymore for the lack of customer service. **update** I want to say in addendum to my comment that... my father and mother have been custodies 15 years.... well tonight after I left my mother called to say that Lane had come at about 6:30 pm and that she had been put on “emergency service” I don’t think the problem was with technician or managers I think the problem was with the receptionist... the manager himself and the technician came and sincerely apologized to her completed the service. She said they will give them one more chance only because she was apologized to. They have always been good with the service provided. I think communication needs to be corrected and the receptionist herself needs a lesson in customer service and how to talk to people. Thank you Lane for the apology.

Never made it to my place. They called and said they would have to reschedule. I had driven 4 1/2 hours to meet them. Bunch of zeroes.

The guy that came to look at what I needed done was good enough. But the product I ended up with was not on par with my expectations. Then I am currently without water at my house and they told my wife to call back after they close. Yeah wont be using this place or recommending to anyone anymore.

They came out to hook up my bathroom sink and unclog it. It had been draining really weird since we moved in about 10months ago, then stopped completely. So they came in and spent about 45 mins here, do what they needed to do and didnt leave a mess. If you are military or over 65 you also get a 10% doscount on your bill. Really good pricing, paid $75. Unfortunate to hear others having a problem but we had a good experience, and i would recommend them.

Always great service and reasonable prices.