Hoyt Lane & Son Plumbing Inc

While the technicians were very knowledgeable about the source of my plumbing problem, and offered me a stop-gap solution, I received no further help. They told me they would call me back with a more permanent solution. I never received that call. After a couple days, I called the main office. They recognized me immediately and told me, in essence, 'yeah, you're just out of luck'. I believe I should have been notified by _someone_ at Hoyt Lane and Son Plumbing so I would know they were no longer working on my issue. They left me hanging. 2 stars because the technicians were knowledgeable.