Home Services at The Home Depot

They was about to close and still allowed me to make a quick last minute pick up!...Very professional of them!

I had a carpet installed in September 2017 in my basement.carpet came out nice they did a good job. Recently I had part of my basement flooded carpet we saved. I called homedepot to see if they could come out and re stretch the carpet back for me. They told me they would have to install the whole thing again which I told them that it was 1/4 of the basement that got ruined why would I pay to get the whole thing done again. They couldn't even help me .It seems like they don't care about there customers. Not like I wasn't going to pay but not for the whole thing again. So I had to call a carpet place to restretch it. Home Depot should of helped me out since it was done alittle over a month ago.

I Love Home Depot. I have spent numerous hours just walking around. I have renovated my basement with the 10% Military Discount they offer, which is tremendous help on a tight budget.

Customer Service is HORRIBLE... whether in-store or by phone. VISITED Totowa store to make appointment to have floors measured for a floor installation - was given a card and told to call "tomorrow to speak to a specialist." Went home and CALLED Paterson store a day later, was put on hold to wait for an specialist to answer phone. The call bounced back and forth to the operator during the first 7 minutes and who finally stopped picking up and just left me holding for 21minutes before operator came back. This time I asked for a supervisor (Javon) who had just come in and "did not even know who was working in the department." I was promised a call back.... really? This is consistent with other visits and phone calls. I will be moving my purchases to Lowe's instead.

Do not ever purchase a kitchen from Home Depot, or specifically this store. This has been a 4+ month long process for me. Ever since the start there were delays, plans took forever to finalize with numerous required trips to the store, the cabinet delivery was late (no notice) pieces came damaged and took forever to get replacements (one never showed), their customer service is non-existent. The countertop installers never call back to book the appt., took me a week of calling 2x a day to get somebody on the phone, then after then measured and came back to install, a piece was cut wrong, another 2 week delay..... Mercedes, the customer service rep at the store, was the only responsive, helpful and kind person during this process. I would not recommend to anybody. Also, double check your receipts, although this is a 3.5% sales tax zone, I was charged 7%, took forever for them to refund me. I am a very unhappy customer and will be going elsewhere in the future.