Aqua Rooter

My home warranttee company send the contractors from this company to my house to fix a leaking problem. Two plumers from this company came to my house: the first one told me it was pluming issue and the home warranttee would cover. Then he asked to pay $100 deduct for ording the parts. One week later, the second plumer came and said it was not plumer issue and I have to pay the repair by myself. I looked at the leaking place very carefully and found that it is really due to pluming issue. So I called Aqua Rooter NJ and a lady told me they were going to call me back next day. Two day later, I still had not get any call from them. So I called Aqua Rooter NJ again, and a lady told me either a manager or the contractor would call me back soon. Fewer days later, nothing happend. So I called the home warranttee company and they told me they would request Aqua Rooter NJ to give a call. Days later, nothing happend. So I called Aqua Rooter NJ again and also left my cellphone number again as usual, they promised to call me back soon. .... I called them more than 10 times and they promised to call me back more than 6 times within one and half moth. But nothing happend till now. I could not understand HOW CAN THE BUSINESS LIKE THIS CAN SURVIVE. THIS COMPANY IS A JOKE!!!!!!