Slusher Plumbing • Heating • Cooling • Electric

A brave man named Steve works for this place. A true professional. A knight in shining armor. We just bought this house and not three months in. Everything went to hell. We live high up in the mountains. Surrounded by forest. The worst winter we have ever experienced. He knew we were in trouble. And none would help due to rhe harsh weather. For over a week, our toilets and showers were filling with sewage. He could have waited till everything was processed, snow to melt, and had equipment to deal with such a root intrusion in the septic tank. He could have waited and charged us thousands. But no... He took off his shirt. Slapped on a mask and gloves. And said, "hold my legs. I'm going in." And so he did. The tropical plumber from Hawaii. Covered in freezing snow, slush and who knows what else. He tugged and pulled with great force. God know I almost lost him to the dark abyss. But he did it. He wrestled out a root thicker than my arm. He saved us. For $200 A real man. A real professional. And not someone after your wallet. Mario. Eat your heart out.

NEVER EVER do business with this company unless you want to be charged DOUBLE then what was quoted, have the police called on you the next morning when you contested paying the gauged bill from the day before, and sent to collections after paying for the quoted amount!!!! HORRIBLE!!!!!! Full story: Saturday June 30th, the weekend before the 4th of July, myself, my husband and kids, my brother and his family and my mother were staying at her cabin in Lake Almanor Country Club. The toilets backed up! Yuck. So my mom called Slusher and they could have someone out in a couple hours. Yes!! So the first technician arrived. He said he needed to snake the line. However the snake on his truck was broken so he would need to call someone else. So he wanted 1.5 hours for another truck. Truck two arrived, who also happened to be the owner of the company. So they snake the line with his truck. It wasn't working. The first tech said he would need to camera the line. My husband, and brother who were out watching said how much would that be, where are we at cost wise. He said it was $465 for what they had done so far and adding the camera. My husband said great, about $500 then, he said yes. So they camera the line (maybe 40 feet?). They determine its a tree root through a pipe, pull their equipment out. The owner leaves and the first tech presents bill. Its for $1000!!!!! My husband (who is also a business owner) said no way. We were quoted a price, and thats what were paying. This is DOUBLE!! The tech said I didn't write the bill I'll have to call the owner back. So the owner comes back. My husband is waiting in the driveway. The owner is demanding to speak with my mother "the client" (who hasn't been out dealing with them at all, its been my husband and my brother). He said no, were not paying this bill that's double what is quoted. The owner said that's the bill and leaves. The office staff called my mothers cell a little later and my husband again took the call, the office said they were going to refuse to talk to anyone but the "client". My husband said its not okay to double a quote, they can mail an updated bill and have a good day and hung up. The next morning no joke, a Plumas County Sheriff knocks on the door!! He said he was called about a complaint of us not paying a bill. We showed him the $1000 bill for snaking a line and wanted to talk to my husband because he was the one that talked with the workers. The sheriff told him that a lot of the companies try to gauge the non-locals and just try to work with the owner on the bill. I have reached out to the PCS for a copy of the report, or CAD incident. Its a long process to get that, but I will update with a picture IF they send me a report. The office said its up to the supervisor if they send anything out when its a civil matter and no crime incident was involved. Ill add a picture if I get that report. So that next week my mother tried to call the office SEVERAL times to speak with the owner. She also started a complaint on the Better Business Bureau. (I tired to look up the report number but BBB says its updating this companies page). When I get the number of the complaint ill see if I can add it here. The complaint is written by my mom. The owner NEVER returned my mothers call. She tried to get over the headache. She mailed a check to the company with the amount that was quoted to us. She sent it signed received so she knows they got it. Then last week my mom got notified they sent her to collections!! For a bill that is obviously under dispute! So now she has to send copies of the complaints, copy of the check she sent, the invoice etc to the collections office.. what a headache!! All because this OWNER decided to try to DOUBLE his quote and gauge my mom!!!! WHAT A SCAMMER!!!!!!!! NEVER EVER do business with this company unless you want to be charged DOUBLE, have the police called on you, and sent to collections!!!! HORRIBLE!!!!!!

This is a family run, conscientiously managed business. The know their stuff, and are absolutely set on doing their job correctly. They fixed problems for us that we have been plagued by for 5 years, and which had been mucked up by other local companies who insisted they were 'experts'. Examined everything thoroughly, diagnosed exactly what was needed, and executed all the repairs with professionalism and care. If you need plumbing, heating, or electrical work in Plumas or Lassen Counties, Slusher Plumbing is the place for you. NOT your average company, Slusher is outstanding in every way.

They were wonderful and prompt. I called when the water heater would not light and they came immediately. Over the years, I have found them to be reliable and friendly.

UPDATE: THERE WAS A MISUNDERSTANDING ON COMMUNICATION FROM BOTH PARTIES, MYSELF AND THE COMPANY. THE ISSUE HAS BEEN RECTIFIED TO OUR MUTUAL SATISFACTION. THANK YOU