The Frazier Company

Beyond impressed with the service we received. Came home last night to find that our AC was leaking inside the house. I called Frazier Co at 8 AM this morning and they had someone out here by 9:30 AM (The high for today was 100). The issue turned out to be minor and something that I probably could have done myself but I have very little experience with AC units. Russ took the time to show me the problem and show me how to fix it in the future. I will certainly be a return customer should we have any problems with our AC.

I called Frazier to replace a water conditioner tank which had a pin hole leak. The plumber, Andy, first told me $1300 to replace the unit and then talked to his boss and then raised the quote to $1350. I was very dissatisfied that they charged me $99 for less than 15 minutes to tell me they no longer sell and service the brand which they had previously installed. I am not sure how they have stayed in business since 1929. They wanted to up sell a new water conditioner to replace the unit I have, but they told me it would be cheaper if I went and bought the unit myself from a distributor. This level of service is not what I paid for.

I am beyond frustrated with this company. They put in our geo thermal when the house was built in 2013 and we have had nothing but issues. The last time the technician was out to repair a refrigerant leak he used a torch to solder a pipe and burned a wire which he apparently didn't realize. Fast forward a few months when it was time to switch from heat to cool and it isn't working again. I decided to get another opinion and they discovered the burned wired and said that as much as they would like our business Frazier should have to do the repair at no cost to us. Due to the cost I decided to reach out to Frazier. The tech shows up and calls the service manager to ask them to order the part. He says it was too late in the day to overnight it as it would show up on Saturday and since they aren't open they would have it sent regular mail and call us when it comes in. They make a temporary fix so we have AC. Two weeks later we reach out to them again as they hadn't called us to schedule the repair. The service manager says he forgot to order the part but the unit should continue to work fine. Well it stopped working yesterday. Just got off the phone with the service manager. I said I thought it was ridiculous that he forgets to order the part and refuses to have it overnighted. He says that the unit not working has nothing to do with the part we are waiting on but he could send the technician out again to see what the problem is. I told him to forget it! I'm done with The Frazier Company and don't recommend them to anyone! Incompetent and terrible customer service!

The Frazier Company, "no relation to me", put in the furnace and air conditioning in my house when it was built 20 years ago. I never did a thing to my air conditioner and had the furnace cleaned yearly. Both worked great. When it came time to replace them I knew who I wanted to buy from. They did a great job explaining options. Always been very satisfied with this company.

If I could have rated this 0 stars I would have. Our air conditioner is just over 1 year old, (installed by frazier) recently it hasn't been working and has been freezing up. I called to have them come take a look at the issue, it seemed as if they were annoyed on the phone, I was instructed to shut it off let it thaw try it the next day, which I did. Keep in mind the next day was Saturday so they're not open. I still have the same issue so I call them after the weekend and get an appointment for the following day. A service tech comes out spends about 30 minutes at the house to collect their 85 dollar service charge to say the system is clogged up and they will return the next day to get it working again. We were told it was "too late to work on it", "they have other calls"(it was 5pm), and that it will take awhile. "We will give you call in the morning" is what we were told. Next day comes around, haven't received a call so we call to find out when they will be showing up to work on the problem, we are then told that we will have to wait until the following Tuesday. A 5 day wait in 90+ weather with a quote of 400 dollars to "clean" the air conditioner. Sorry, I wouldn't recommend them to work on a window unit.