Johnson's Plumbing & Heating

I set up an appointment and the tech didn't show up until ten to five that day. After twenty minutes he managed to get my AC working and took off even though I told him that it hadn't been cooling very well. Of course the AC would kick on and run, but it was blowing limited air and not cooling at all. I set up another appointment, and another tech came out. He cleaned out some stuff and figured I would be good to go. A few days later I had to make another appointment, as it was blowing air much better but still not cooling. Another tech came by while I was at work, and I talked with him on the phone while he was on his way over. I never heard back from him, and have no idea what he did or how long he was here. There was no communication on any problems he may have found or what he worked on. My thermostat didn't have power (EcoBee) and I ended up having reset the power and check the wires in the furnace panel to get it working again. After work I fired the AC up and found it was blowing cooler air, but after a few days it was apparent that while it was cooling, it wasn't capable of keeping up with the Nebraska heat. I could keep the house about five degrees cooler than what it was outside. Disappointed I contacted them again, and the lady I talked with told me she would let them know that they needed to come back a fourth time. As of me writing this almost a week later I haven't heard from anyone from Johnson's. I'm sitting here with an AC that won't work correctly, and so far over three hundred dollars in a bill for equipment that is still faulty. On top of that, they apparently have decided to just ignore me. I'll contact someone else in town that knows how to run a business and get my AC fixed. Avoid this company as they clearly do not care about their customers. *Updated* I fired up my furnace with the cooler weather to find out the AC unit is kicking in and running as well. What a mess.

They have always treated us right and taken care of whatever issue we have had. Highly Recommend.

We stopped in to look for a tub drain. An employee in the office greeted us warmly and went above and beyond to help us. She took a lot of extra time to ensure that we found exactly what we needed. She then called us to be sure that the drain fit and worked correctly. We are so appreciative off the extra time she took to help us out. It is hard to find such exceptional customer service.

I personally had a terrible experience dealing with Johnsons plumbing and heating. My home plumbing was backing up. They came and "fixed the clog". Three days later still have issues with my home backing up. Called Johnsons again they came and attacked the issue from a different drain and hit me with an outrageous bill. I don't understand how an issue they "fixed" three days prior would cost double the original bill. I attempted to contacted the owner over billing for four weeks in a row. No response for over a month. Finally when I was contacted back I was told that I was provided with a full service and that Johnsons believes they did the best for me as possible. I ended up being stuck with the second bill for the second visit with no compensation other than being told I would be sent to a collection agency. I Will never do business with Johnsons plumbing and heating again.

Great service