Patriot Plumbing, Heating and Air Conditioning

Campbell was super helpful. I was leaving the country and had issues with my water heater and he made sure to take care of my issues before I left the US. Thank you!

Water heater went south and we filed claim with home warranty service. Chris showed up on time, assessed the issue and decided a new water heater was needed. He went to work and only reason it was not done sooner was due to the new water heater needed to be delivered by another guy from the firm which took maybe half hour. He was in and out in less than two hours. Thanks.

They fixed my problems fast and efficiently. Highly recommended.

The company came out through a AHS home warranty request. The first time the plumber came we had three toilets that had problems. The plumber fixed one of them. I called them back to get someone to come back to fix the other two toilets. They kind of fixed one of them but the handle still jiggles in a weird way but the other toilet was still not properly working. I was told that the flushing mechanism on it was not good and the toilet was not a good brand of toilet. I asked if it could be repaired and I was told that I would need to get a new toilet. So he left and I called back again and they said they would send another guy out. When he came he refused to look at the toilet with the handle that jiggled and looked at the other toilet that was still not working correctly. He flushed it eight times and said he could not replicate the issue I was having. He put in a new valve gasket and left. While he was flushing the toilet he told me that a lot of their bad reviews on Google come from AHS customers who are not happy but they can't do anything about that because they are not paid for their labor, just parts, and they are not paid for the subsequent visits they have made, just the first one so they are just here to make me happy, and that AHS won't replace toilets if they suck down toilet paper. I have worked with AHS on other issues and they have been able to apply the cost of the parts to repair something to a new product, even if it doesn't cover the entire cost. It felt like he was trying to blame AHS for them not being able to properly repair the toilet and never even talked to me about what the cost would be if I wanted to cover the repair myself, just the cost of a new toilet. And the handle on my other toilet still jiggles and was never properly fixed. Outside of those things, even if they had done a good job on repairing the toilets I still would have given them a low star review because both plumbers smelled horribly of cigarette smoke. All three times the smell was apparent without having to be anywhere near them and it lingered after they left. I believe if someone is entering into my home to do work I should not have to suffer from their smelly habit.

Super professional, VERY friendly and helpful. Was on time, fixed the issue fast and made sure there was nothing else we needed. Highly recommend !