Great Plains Heating, Air Conditioning, Plumbing

To Tom & Josh. Thank you so much for the wonderful service you provided for us in January, when our furnace was giving us problems at -35 that night. It was totally above and beyond great customer service. I feel bad that Josh had to come back again at midnight the same night to find out that it wasn't anything he had done or could do for us, but the gas meter needed to be replaced by Xcel energy the next day. We were able to get through the night with your help. You have very outstanding technicians. I would highly recommend your company.

My furnace was down in the morning and gave three flashes (pressure switch circuit open). I called Great Plain explained situation and asked rate. The price I heard was a fairly reasonable amount plus parts. Tom came in pretty quick, drove back picked up a inducer motor, put it on. Drove back the second time to get a pressure switch. After work done, I received a call from him ask for my credit card number. A little surprised, he didn't mention the amount (started feeling a little weird). I asked and found out labor was twice of the amount I was told earlier. He told me that what I heard on phone was hourly rate, the work took two hours.Upon request, got a text picture from him and saw a total due amount. I paid the bill on phone but late night found out my credit card was charged more with another amount, it turned out this total due amount was before tax. This time I got a little upset, I should have been told, at least say plus tax.

Tom is very professional and personable. The best plumbing and heating emergency service in our area I would strongly recommend

Tom and staff are great to work with. Very prompt at service and fix things correctly the first time. I highly recommend working with them!

Excellent service! On time and dependable. Very knowledgeable when I asked all sorts of questions about our current system and very informative after they installed my new system. Won’t look anywhere else when it comes to HVAC!