
- Country: USA
- State: North Carolina
- City: Charlotte
- Address: 6805 Craig St, Charlotte, NC 28214, USA
- Store
- Monday: 7:00 AM – 6:00 PM
- Tuesday: 7:00 AM – 6:00 PM
- Wednesday: 7:00 AM – 6:00 PM
- Thursday: 7:00 AM – 6:00 PM
- Friday: 7:00 AM – 6:00 PM
- Saturday: 8:00 AM – 1:00 PM
- Sunday: Closed
We recently lost both air conditioner the same day on a Thursday. Horne (Austin) came out on Friday afternoon and was able to get us going for one more day as he got someone there bright and early on Saturday morning with the upstairs AC to install. Both Daniel and Jamal were excellent. Customer service was amazing. They really tried to work with our schedule and as us up and going by noon. The second AC arrived bright and early on Tuesday. This time we had Richard, Nick and Martin. Once again, excellent customer service. All of them left everything very clean. They put down a drop cloth and had the blue shoes. They were all polite and very respectful. I feel that we got a very fair price on both units. I would highly recommend them.
I have used Horne Heating and Air several times in the past and have always had a great experience with them. So when my air went out yesterday, I knew who to call. Bobby from Horne was able to come out this morning to look at the issue. He was prompt, courteous and took the time to explain everything to me and answer all my questions. He was able to fix the issue in no time and cool air is running again. Thanks, I have always been pleased with your service and your technicians.
Bryan came out right on time and was able to troubleshoot and resolve the issue quickly. AC is running strong and cold once again. Thank you to Horne for employing capable, knowledgeable, and friendly people like Bryan. Thanks again.
Met with the owner’s son to provide estimates on HVAC upgrades. He was extremely knowledgeable and provided more choices than we thought possible. The level of honesty was especially appreciated. We signed up for maintenance as a result of the professional and thorough job that was done. We look forward to a long relationship. Highly recommend.
Horne Heating and Air was recommended to me by a discerning neighbor. My first experience with them was a good one. Diagnosis was clear, next steps well expressed, work was accomplished in a timely manner, pricing was fair - and equally important - I have a much-missed air conditioner in good working order. Can't say enough good things about my service person, and hope that Horne recognizes his value.