R & S Mechanical Home of the "ComfortGuy" HVAC & Refrigeration Services

Tracy came out this afternoon and completed a thorough system check on both of my systems. He was polite and down to earth. He answered my questions and walked me through what he was doing to improve the systems' performance. Maintenance plan pricing was totally reasonable and written in plain language. I'm totally satisfied with R&S, and happy to be their customer.

R&S Mechanical Does Not Disappoint Approximately six months ago, we had an issue with one of our outdoor condenser units. Hurley showed up, quickly diagnosed the issue, advised it would be an unfortunate amount to fix. The next morning, he calls and indicates he had another thought and came back out, and fixed it for not much more than the original diagnostic fee. AMAZING service! What can I say? Had he not followed up, I would've been out several thousands of dollars. I feel like most companies would've just allowed the customer to pay for an unnecessary repair. Fast forward to our new home, Hurley came out again, gave everything a look over and said everything was tip top, but noticed an issue that would affect air quality and recommended an tool to help. The staff at R&S are friendly, honest, and dedicated to exceptional customer service! I will continue leaving 5-Star reviews each time if they continue treating me and my family well!

John stayed well after hours to explain everything in detail with me and offer me multiple options for HVAC system repair. He was professional, courteous, knowledgeable and extremely patient. He has continued this level of service through the entire process, returning my calls promptly, making revisions complete with email follow-ups. I recommend these guys beyond the five star rating allowed.

John is a great representative of R and S Mechanical. If all of your staff is as well versed in customer service you are most fortunate. I had to call this morning on a June 25, Since last year this time, we also needed his attention. But John did not hesitate to come out to my home to assist us in getting our cool air back on track. John is a gem and a valued employee. he knows how to treat people. Customer service is the KEY to success. Thank you for being so attentive .

I had a great experience with the technician who came to fix my AC. Jordy was friendly, knowledgeable, and professional. He took the time to show me the issue with my AC, answer all my questions, and even gave me a lesson in air filters. My unit was fixed in no time and the AC has been running smoothly since then. I was also happy that R & S was able to send someone out on the same day I called. Many other companies I reached out to did not have same day availability. I would definitely recommend this company.