Bass Plumbing Co

HORRIBLE HORRIBLE HORRIBLE HORRIBLE HORRIBLE COMPANY. I AM NOT EVEN SURE WHY THEY ARE STILL IN BUSINESS. CALLED MY HOME WARRANTY FOR A PLUMBING ISSUE AND THIS IS THE COMPANY THAT THEY CHOOSE TO CALL! THEY CALLED ME THE DAY OF THE APPOINTMENT AND TOLD ME THAT THEY WILL HAVE SOMEONE TO MY HOME BETWEEN THE HOURS OF 12-2. NO ONE SHOWED UP. WHEN I CALLED NO ONE ANSWERED THE PHONE. I HAVE LEFT MESSAGES TO NO AVAIL. HORRIBLE COMPANY! STAY AWAY!

We had an issue with our garbage disposal. I must say it was a great experience to deal with someone who was very personable and helpful at the same time. Raymond was efficient in fixing the problem and very pleasant. I would definitely recommend Bass Plumbing.

Called my home warranty on Sunday and got a call back from Bass to schedule an appointment for Monday. I would have not expected a company to call on Sunday but they did so quickly. They came out on Monday within my appointment time. They ordered the new water heater and called me on Tuesday to schedule installation of my new heater on Wednesday. They arrived on time to install the new heater and so quickly too. I am so happy with the process and done so quickly. I couldn’t be happier with how fast this process was. The employees at Bass were so friendly and happy to answer any of my questions. Owner Raymond Bass was super friendly and I would definitely recommend and use this company in the future.

My experience with this company was very pleasant. Mr. Raymond Bass was very personable and professional. He did a very good job with installing my plumbing in my bathroom and kitchen. I would seek his services again.

If I could give NO stars, I would! Unfortunately, I have been at the mercy of my home warranty company and why they keep Bass Plumbing on their books is beyond me. I have had issues with this company TWICE. Both times, no call and no shows for separate issues. Recently, they gave an estimated time between 2-5. They didn't show up until 5:30 on Friday. This was after they were a no show for their first scheduled appointment on Wednesday. The plumber came and supposedly didn't have the tools/materials available to fix the problem. He took my number and said they would call me back to schedule ANOTHER appointment. It is now Wednesday of the following week and I have not heard back from anyone. I just called my home warranty company and ask that they reassign the contract to another company. I will NEVER allow my home warranty company to assignment me to this business again.