3rd Rock Plumbing

I have used this company for years and have nothing but high praise for their honesty, professionalism and courtesy. I needed some work done this past week and as always, it was nice to have reliable help when you need it! These guys are the real deal. I highly recommend 3rd Rock to anyone looking for plumbing work.

Mike was my night in shinning armor !! He definitely saved the day!!!! He was quick , thorough and very reasonably priced!! I cannot stress enough how amazing he was. I called with an emergency situation and he was here within 15 min of my call and fixed everything and somethings I didn’t know would be a problem all for less than a standard service call from other plumbers!

We scheduled an appointment for their guy to come out, and they did not show. We called to see if they were coming and they said they were backed up and would have to reschedule. We rescheduled for the next day, same time. They sent text confirming the appointment, even asked for the address. The guy called and said he maybe there early, so we hurried home from work. Then the guy called asking what we wanted him to look at, so we explained our plumbing issues. He then gave us an estimate over the phone. Really we could of done this at step 1, instead of scheduling us for appointments, then not showing. Also, not sure if I trust them to stand behind their estimate if he hasn’t seen anything. The other reviews say they do good plumbing work, they must of gotten lucky getting them on site.

I've used 3rd Rock Plumbing many times for jobs big and small. I have been very satisfied with their service, especially with our "usual" guy, Mike. He is quick to respond, a consummate professional who stands by his work and, just as a bonus is the most even tempered, pleasant person to have in your home that I have encountered. I highly recommend him!

**Beware the business has unloyal employees and will take advantage of older people*** Prior to the job, my dad had shown Zack exactly what he wanted done. There were two leaking pipes. My dad also spoke to Zack's upper management to make sure the job was what my dad needed to be done. Communication seem cleared and my dad proceeded with the job. Zack and David came out to my parents house on 5/14/19 to fix the leaking pipe in the crawlspace. My mom kept an eye on the guys to see if they were putting in new pipes, there were no pipes in sight. From 9am-12:30pm Zack and David acted like they were fixing the leaking pipes. At 12:30pm they inform my parents the job was completed. My dad gave Zack and David $1200 CASH for their work. Afterward my parents went to the crawlspace to check on the pipes. There was no signs of new pipes and the same leaks were still there. My dad informed me the work was not done correctly and the guy took my parents hard earn money. They tried to reach out to the company but no one answer their call. I called there business number and I asked to speak to the owner. 3rd Rock uses a call center to type your message and than send it out via text to their employee. I was not able to reach a person and I told the call center to let 3rd Rock know that they did not fulfill their job duties for what they got paid they can come back to fix it or explain it to authorities for falsifying their work. I ask that the guys come back to fix their work or they can explain to law enforcement why they falsified their work and took my parents money. Zack and David could NOT defend themselves when they came back around 3:30pm why they did not do the job the first go around. I told the guys that they took advantage of my parents because they are an older Asian couple who could speak some English but not perfect. Zack and David went to the store and bought pipes and came back to replace the leaks. The guys said 3rd Rock Plumbing guarantee their work for 1 year, we'll have to see. The guys did not apologized but blamed it on their dispatcher and upper management. This was an awful experience with 3rd Rock Plumbing. If you want a honest and loyal company to get the work done do not choose 3rd Rock Plumbing. Their employees took advantages of my parents and especially those who don't speak English fluent and are older. If I was did not reached out as much as I did those two guys would had pocket the cash. The company has yet to reached out or apologized for their dishonest and lying staff. I'm glad your family operated company stand behind dishonest worker and liars. I do not recommend this plumbing company.