ARS / Rescue Rooter Durham

My experience with Kevin at ARS was great. He treated me with the utmost respect. He was knowledgeable about the company it's products and in his explanation of the type of system I may need. He was friendly, caring and made sure that I understood the process of the work that would be done in the installation of my new system. It was a pleasure working with him. I highly recommend this company.

We took advantage of the HVAC checkup offered at our local Home Depot and are very pleased that Derek was the technician who provided that checkup. He did a very very thorough job explaining our system to us and made us aware of what offers are available to us. His knowledge and attention to detail is greatly appreciated.

During a recent visit to Home Depot I was offered a discount on an HVAC check up service visit by ARS which I took advantage of. The technician who arrived was Michael H. He called first and had everything he needed; and was very polite and professional and did the job quickly and unobtrusively. He even put on indoor booties to come into the house without having to be asked! A+++ service in my book! Very satisfied.

When our old HVAC system gave out (11 yrs old), we needed service to get this thing up and running as quickly as possible. My wife suggested we call the company she see in the area the most calling on our neighbors. So, we call ARS. The good news; they came out promptly, as promised. The bad news; we needed a new system (our system is 11 yrs. old), and repair is temporary, at best and not a sound investment. The Lead Estimator, Adante, came by that evening. Three and a half hours later, we had a good idea of what was available and the differences between the 14 SEER, 16 SEER, and the 17 SEER units. Our selected unit was located in Florida. We were provided a portable window unit, which was nice for the master bedroom, however, the rest of the house was above 90 degrees. After a night or two, we could not take it any longer (mid August in NC; air conditioner out nearly a week). We were allocated an allowance for a hotel stay (Sat. night, Sun. night, & Mon. night - the day of installation). Tuesday morning, life returned to normalcy. Not only is the house cooler, but the cold air smells fresher, feels crisper, cleaner. We are pleased with ARS and their staff. Everyone was kind , courteous, and professional. I will not hesitate to refer customers to ARS. I know they will be treated by the best team available to handle their needs.

This posting is written by Thomasine Perry. Michael C. was very pleasant, professional and knowledgeable. He explained everything to me in understandable terms; including the current working status of my air conditioning system and some optional things that I might want to consider as my system ages. Her is certainly an asset to your company.