
- Country: USA
- State: North Carolina
- City: Durham
- Address: 5441 Lumley Rd #104, Durham, NC 27603, USA
- Store
- Monday: 8:00 AM – 5:00 PM
- Tuesday: 8:00 AM – 5:00 PM
- Wednesday: 8:00 AM – 5:00 PM
- Thursday: 8:00 AM – 5:00 PM
- Friday: 8:00 AM – 5:00 PM
- Saturday: Closed
- Sunday: Closed
I previously had a great experience with Devlin Plumbing when "Billy" worked for this company, so this made me feel comfortable using them again. I called Devlin Plumbing and requested Billy, who no longer work there. I still felt they would have the same work ethic he have. I spoke with staff over the phone, who was real nice, and told them about my clogged bathroom sink. Scheduled an appointment on a day right before I had to be at work. 2 workers came over, one who stated this was his first run out on the job, familiar with plumbing, but was not his field of knowledge, but was still professional. I heard them snaking the drain and drilling some buildup inside the pipe. When that didn't work, they ran out to Lowe's to get some drain tablets. Apparently, that didn't work. They did go under the house to investigate and figured that they would have to snake the pipe from the underside, but said the snake they had was not long enough. They told me that it wasn't worth driving back to the job to get the longer snake (because of traffic they said) and said they would have to come back next week with a longer snake, even though the said they had a 40 ft snake, but anyway. I was fine with that, thinking they wouldn't charge me for something that was not fixed. Now, I called the staff back to find out how much this troubleshooting would cost. They charged me "at a discount" $350.00 for their time and efforts, and still a clogged sink. They charge $180.00 an hour normally(which I didn't know), but charged me $150.00 and hour, what a great deal, right.The staff said if they would come out again with a longer snake, that would definitely unclogged the sink, but would cost about $150.00. I was thinking a snake won't fix that problem, probably replacing the bad section of pipe would, but what do I know. Whoever's reading this, do the math $350.00+$150.00=still possibly clogged sink. Racking up money people don't have nowadays. I was thinking to myself that's why Billy don't work at this place anymore, because he was too honest and didn't want to charge anyone for work that could not be done. I peacefully paid this company for their service because I am a peaceful person, but will NEVER, and I say NEVER use this company again. This is not to bash anyone, but to give a little buyers awareness to the innocent soul reading this to shop around for the best pricing and service before you take a plunge, that my sink couldn't do. And P.S. if someone have Billy's contact info, please post it here, because I'm looking for a good plumber:)
Excellent service! They worked with my schedule. The plumber arrived earlier than expected, provided prompt service, and wonderful advice. Couldn't have asked for a better experience! They did not overcharge and under-deliver as one might expect. Devlin should be your 1st call, because it will definitely be the only call I make for plumbing issues in the future.
I hired Devlin Plumbing to install a faucet and drain. Made an appointment and stayed home from work so I could be here when he plumber did the work. Devlin was a no-show. When I called to see what was up, nobody was answering and the voicemail was full so I couldn't even leave a message. I ended up cancelling service and going with a much more professional service.
When I called Devlin Plumbing I was pleased they could come out on such short notice, in this case within 2 hours of my call. Billy was great, he replaced 2 hose bibs, and while he was there we discussed replacing the pressure valve and putting an expansion tank on the hot water heater, so that was done as well. I would definitely recommend Devlin Plumbing.
We are very happy with the services that we received every time special when Billy comes here, he is the best vendor that we ever have, his attitude is just fantastic and he always do a wonderful job, please keep him. He represents your company with pride and joy. He really loves what he does! You guys are the best!