Bull City Plumbing Heating and Air

We cannot recommend Bull City Plumbing highly enough. Trey came to our aid when we were selling out home and there was a question about the hot water installation in our home. He helped us track down the NC Code and source of truth. There is apparently a great deal of misinformation about how to install hot water heaters and we were ever so grateful that Bull City Plumbing stood by their work when we were faced with requests for expensive repairs that didn't need to be done. When the new hot water heater needed to be installed they were there within a day and it was done professionally and quickly at a fair price.

I had Tray and his plumbing crew convert my house from well water to city water. He handled the permits, came out on a Saturday to mark a spot for the city, waited patiently while the city took two months to do their work, then was done in a few days. He showed me a few issues with previous plumbing work at my house. He took care of a few of them for no charge and just added labor for what else we agreed upon. Everything was up front and clear and I didn't feel pressured. When I was getting quotes for the job, Bull City came in at something like 35% of what was being quoted by some of the big incorporated plumbers around town. He explained that these plumbers work on commission so they are trying to set the price as high as possible. Tray was fair and transparent and communicated everything clearly. Will definitely do all my plumbing with Bull City and I am looking to have them cover heating and air if they can provide the same level of service.

Based on my experience with them, don't go with these folks unless you want to pay $ 100 more than other plumbers would charge. I am not one to leave negative reviews, but my experience with Bull City Plumbing was so disappointing that I had to leave a note of warning for future customers. I am a real customer, and had them come out to fix a leak under my kitchen sink on June 8, 2018. Here is the good: they are very responsive on YELP, and actually came when they said they would. And they did the job. And that's where the bad--or I should say exorbitantly costly--start. They put in a 99$ garbage disposal under my sink (i checked the price). They arrived at my house at 9:20 or so, ran to a store to pick it up, came back, installed it, and were out by 10:15. In other words, including the driving to the store to get the item time, they spent less than an hour in my house. The bill was for $ 360.13. Ouch. I got suspicious that it was not itemized, but as a whole item. So I called them, and asked for a clarification since most plumbers charge 100-150 per hour. In other words, the total should have been $250 (which I would have gladly paid). Here was where the difficulty started. The owner (Tray, who had been very charming and funny until then) started referring me to their secretary who answers the phone. She told me to get quotes from other people. I got quotes from two other people who also had five stars on YELP, and it was $ 140 for installing and $150 for installing. I reported it back to them, and they still refused to adjust the price. The secretary actually told me that I was paying for their office, the secretary, insurance, etc. I have been a home owner for 20 years, and have had lots of experiences with plumbers, but this was really disappointing. I gave them lots of chances to do right, but they refused. I think what is particularly disappointing is that I really liked to recommend them for their work, but I think their greedy and frankly unreasonable prices are something that customers should be on guard about. Sadly, avoid unless you want to pay $100 more than you should.

Great service at a great value. Will use again.

We had a faucet in one of our bathtubs stop working, and couldn't get the water to shut off. I called Bull City Plumbing and Matthew was out to our house in less than an hour! He was great; he explained what happened, what he was doing to fix the problem, and gave me some tips on how to address minor issues in the future. He even checked on a few additional small items before he left. He was very friendly and helpful and I felt very comfortable with his repair.