- Country: USA
- State: North Carolina
- City: Burlington
- Address: 711 Floyd St, Burlington, NC 27215, USA
- Store
- Monday: Open 24 hours
- Tuesday: Open 24 hours
- Wednesday: Open 24 hours
- Thursday: Open 24 hours
- Friday: Open 24 hours
- Saturday: Open 24 hours
- Sunday: Open 24 hours
My water heater broke down on a Sunday night. I made an estimate request first thing in the morning the next day, and two gentlemen came before noon, made an estimate (which I agreed to) and replaced it same day. Everything went very smooth. Decent guys, upfront pricing, great work. Couldn't have asked for more.
We have been using Mr. Rooter for years. They are always reliable, prompt, and professional. I would highly recommend them to everyone!
I had a major plumbing emergency when the main sewer line at one of my rental houses was completely blocked and backing up into the tenants bath tub. It was not a pretty situation. The event happened late afternoon on a weekend. The Mr Rooter crew came and assessed the situation, and schedule a return visit the following morning. The Mr Rooter Team arrived on time and completed the difficult project of digging up my main line, and replacing it with newer updated pipe along with a new clean out. The team was knowledgeable, curteos, empathetic and professional. In just a few short hours, the problem was completely resolved with minimum interruption to my tenants. Their after hour emergency pricing was more than fair. I have used Mr Rooter several times and will continue to use them again for all of my plumbing needs. Thank you Mr Rooter.
Called last night with an emergency: burst pipes in my basement. Left a message with a voicemail box that stated that messages are typically returned after 1 hour. Well... Over 24 hours later, and no return call. Pretty sad. Definitely won't waste my time with this company ever again ????
Came out and gave me a ridiculous quote for a Water heater replacement. Could not tell me what the charge was for labor or parts, just a total. Told me the tariffs were why it was so expensive. Tried to push financing options on me. Then threaten that if he left the 50 dispatch fee would not be able to be applied to my bill. Meanwhile I have gotten 6 other quotes now that were 25% cheaper on the high end. Do not call this company they will rip you off and try to strong arm you. Typical bottom line company, not customer focused.
