Roto-Rooter

The office I work in has two bathrooms and neither one was usable. Unable to flush. Called in the morning and they were not sure when they could make it out. Called back about an hour later to check and said they would be over in a few minutes. The two guys that came out were very nice and professional. Within in a short amount of time we had working bathrooms.

I had them come to my house to clean my main sewer line. The first guy ran his line down a straight section leading under the foundation of my house. He had trouble getting to go and pounded very hard several times. He finally gave up and removed the toilet to access the sewer line. Several weeks later I still had problems so I called them again. Another guy came out and said we should run a camera down the line. He brought the camera out and ran it down the line and showed a hole in line under the foundation of the house. He said this was caused by the sewer cleaning snake previously used. If left alone it would cause a sink hole under the house. I called and talked to the owner and denied all and said he would be out of business if he had to cover things like this. I had to repair it all on my own with no help from them... What a poor company. Will never use again...

Very irritated to have discovered today an apt I made 2 weeks ago and took off of work for, was not written down in their system and they have no knowledge of it. They need to not have their phones go out to all manner of people who cannot even remember their clients names after telling them multiple times and perhaps try hiring an actual office manager who can keep up with the appointments.

The best guy in town to call for all my plumbing needs. He is quick, responsive and so helpful in identifying what the issue is when I have a problem! Thank you Daryl!!!

Technician arrived as scheduled. Explained all charges initially. Performed the work very efficiently and competently. Fixed an unexpected difficulty without excessive "extra charges" - a stunt commonly used by some repair/installation vendors to extract more money from a customer - greatly appreciated. Was friendly and informative with tips to prevent future troubles.