R & R Pump Co Inc

First let me just say the plumbers who came out were professional and courteous I had no issues with them. I called the plumbers to come out, do to a shut off valve that I was told by a sprinkler company was bad. I dug a six foot whole down to valve, in the process of doing so our auto water troughs stopped working as well. Before the plumbers got to the house a thunderstorm knocked out the power and we are on well water. The plumbers where for maybe 20 min. They quickly realized the valve was not broken and didn't need to be replaced. The sprinkler guys where wrong and it controlled the water troughs. They told me there's another shut off valve buried but they couldnt do anything do to the power being out and they had no clue where the other valve was buried which I had no problem with I understood. I get a bill that just said service call $375, when I called to ask why it was so high the owner called me back who was very hostile and unprofessional. I told him I wouldn't pay almost $400 when nothing was done other than checking a valve that wasnt broken and opening a well cap. He then began to argue with me over the time that they were here. I told him I was speaking calmly to him and I would appreciate the same gesture. I will say by the end of the conversation he asked me what I thought would be a fair price. I told him I had other plumbers in the past who actually replaced parts that only cost me maybe 200. I suggested paying half of the bill for the plumbers time and then he got upset again and told me I didn't owe him anything and not to pay and hung up. I felt his attitude and hostility was unnecessary and unprofessional and after trying to reach a comprise given the situation for him to behave this way.

I've taken three things to these guys (snowblower and lawnmower x2)... I guess you can say I'm the fool. The snowblower ran for about 2 minutes after I got home. The mower didn't even start the first time I brought it home after taking it in. I returned it--and to R&R's credit--they took another shot at it. However, it still didn't run upon supposedly being fixed a second time. I took it to Sears and the tech there took pictures of the supposedly cleaned and retuned carb that showed it was absolutely full of black gunk. It had also be reassembled improperly. Sears had it running like a charm on the first try. Couple that with the looks you get when you approach the front desk like you just dragged the needle across a record at a party and I'm not likely to return.

I use this business for repair of my snow blower. They do what they tell me they'll do, their prices are reasonable, and they go the extra mile to make sure you're happy. I highly recommend them.

Great service and knowledge about heating system