SERVPRO of Desoto, Tate, & Tunica Counties

Worst service ive ever experienced with this company called servpro, after a fire weeks went by without any progress midway thru job. On site representative was a bold face liar that talked down to myself and the owners of the house. Was told seversl times about several issues and still lied at every turn. Would not reccomend servpro in desoto county for ANYTHING ! Left a mess when they finally finished and continued to lie up until the last dealings were complete. Dont know how they could stsy in business with representatives dealing with customers in this fashion. We could have had a complete house built in the time it took to do the repairs. Literally weeks went by between any work being done after they started, Pitiful service and they tried to cut corners at every chance they got to pad their own pockets. Would not reccomend at all.

We had a water leak that damaged a large portion of our hardwood floors. In addition, there was sheetrock and ceiling staining and water that pooled within the walls within our. As a result, we also suffered from damaged trim (crown molding, baseboards and quarteround). Our insurance company suggested Servpro to handle the immediate issue to dry out and dehumidify. Each day through the process, the team was courteous, showed up when they said they would and did everything to dry out the walls and prevent mold from developing. They communicated with us daily and did all they could and only cut into part of the wall as a last resort. Because of their professionalism and quality, I discussed their doing the restoration. They gave me a fair quote and negotiated it with the insurance company. Each day they did work, they showed up when they said they would and did an outstanding job restoring everything back to its original condition. In addition, their hardwood installation was great! I trusted them enough (from watching their workers through the whole process ) to allow them in my home when we were away (I had cameras periodically watching) but it enabled us to do the work while not having to miss work. They communicated daily allowing me to activate and deactivate my alarm system daily. All in all, this was a professional and great experience from the first time they walked in my home all the way up to the cleaning crew coming in after all work was complete. I recommend them for water mitigation and restoration services. Hats off to Dustin and every other team member that made this possible! My wife is happy with the work.....so I'm happy!

It's a great company to work for and the hrs are extremely well