Home Services at The Home Depot

My husband and I have spent a lot of money with Home Depot over the last 10 months; approximately 10k. We bought a riding mower, carpet and install and a new front door/frame and install amongst other things. Needless to say we feel like with all of that money spent we were hoping to at least get decent costumer service, however it doesn't seem possible. When you do get someone who is polite they don't seem to know much about their own department. I spoke to three people about getting a phone number for the contractor hired to install our new door and apparently it's some sort of secret. No one would give it to me and I kept getting the run around. Then I was transferred to a "Tracy" in which I left a voicemail and never received a call back. No surprise. We'll wait and see how the door and carpet install go before calling into complain. Nothing else has gone that well....

Hi, The Carpet Department and Installer have a game lying to people. My case, they offer that the carpet will be intall in 7 Days after payment. Thats the current offer. Then the installer call that it will be at approximately 3 weeks. I call them and they try to offer a 15 dollar Gif Card. I pay more than $5,000.00. And i am cancelling my order. Be careful, because it can be weeks before the carpet is installed.