Home Services at The Home Depot

Absolute Joke. I went to the store to purchase carpet for a whole house. I got to the store and sat in the flooring department for 15 minutes waiting for someone to help me. I should have left then. Once I selected my 72 hour install carpet, I was informed that the lead time was actually 2 weeks. So I selected about 3 more carpets, all of which had similar lead times. I was finally able to decide on something and scheduled them to come out and measure. They did and then the real nightmare started. I probably spent 15 hours, calling, being placed on hold, being hung up on, and calling with no one ever answering to the install company. After a solid week of this, someone finally answered and scheduled my install for a month and a half out!!!!! So much for a 72 hour install. This was the last thing we needed to do before we could list our house for sale so it completely messed up our timeline. When I scheduled the appointment I told them I would likely be calling back to cancel because I couldn't wait that long for the install and they acted like it was no problem and told me they just needed 48 hour notice. Well I just called the store to cancel and they are charging me a 15% restocking fee which will end up being almost $300. Great business model, provide no service, drive the customer completely insane, and then charge them hundreds of dollars for their troubles. I flip houses and spend thousands of dollars a year at Home Depot buying tile, flooring, appliances, cabinets, and construction materials. If they want to loose out on that business over $300, that's on them. I'm happy to give my business to Lowes and Menards.

doesn't make things convenient regarding installation

It breaks my heart to have to downgrade my review on this store. There are a lot of good people working there and the Store Manager runs the store like a Swiss watch and inventories the store well. Unfortunately a simple carpet installation became a nightmare as I was ping-ponged back and forth between the Bridgeton flooring desk and their corporate measurement department. Corporate insisted that I pay $6.50 a square yard custom installation fee on a carpet that only cost $1.80 per square yard. They said the local store could reverse the charge for glue-down installation, but the local store said they couldn't. The Bridgeton flooring desk said only corporate could make the change but they couldn't. Hacci-macci. Took my business elsewhere. Was not worth recovering the $35 measurement fee to be in the middle of a "not me" tussle between corporate and Bridgeton.. Only one bad experience, but golly, it was a doozy that wasted a precious vacation day and hours more on the phone.