Tom's Plumbing Inc

I would suggest doing your own plumbing if possible. Disorganized, poor craftsmanship, and exorbitant rates. Not the same outfit it was 30 years ago.

Came right out and replaced the outdoor faucet head. Took the guy about 3 minutes. Said they'd send the bill. $170.00. Tom's plumbing knows your options are limited, and they exploit it. That cynicism and lack of regard for customers is worse than the blatant gouging. Really disappointing to see this in a wonderful community like Gualala.

I have mixed feelings about Tom's plumbing. I contacted them to see about a leak in my hot water heater. A representative came to our home and said we need a new hot water heater. I agreed to a price of over $1,600.00. A few days later it was installed. The mechanic who installed the heater finished and left the house. The heater worked, but thew water was not heated hot enough. I called the office and told them that it was not hot enough. The mechanic that installed the unit never checked at the time of installation whether or not I approved of the set temperature. The woman who answered the phone made an appointment to adjust the temperature setting. The same mechanic came and reset the thermostat to a hotter setting. A few days later I got a bill for $62.50 for a service call to reset the thermostat. I felt that the resetting of the thermostat should have been done at the time of installation and not to incur an additional charge. I called Tom's plumbing to discuss the bill, and the woman who answered the phone said she just answers the phone and cannot change a bill. I asked to speak to someone in charge, and she told me that I could only talk to her.Her attitude was really off-putting. So even though the installation was adequate, I will never go to Tom's Plumbing again. You shouldn't either.