Benjamin Franklin Plumbing

Great service and was able to install new water heater same day!

If i could give NEGATIVE STARS i would. It would be NEGATIVE 5. I called about a simple fix, i just wanted it professionally handled so i wouldnt have to again. Receptionist said it shouldnt cost much more than the service fee. Which was 99. He estimated 230 dollars more.... i told him to leave and keep the dollar change...CLEARLY YOU NEED THE MONEY MORE THAN I DO. I ground the calcium off, cut off the old crosspression ring and replaced it with a grand total of 3 dollars. DO YOURSELF A FAVOR, WATCH A YOUTUBE VIDEO AND DO IT YOURSELF. TAKE A VACA DAY TO ENSURE ITS DONE.

Very professional. I had them come and look at my old water heater in a home that I had purchased in February of 2018. Dyllan and Fernando came and gave me a quote for many options to replace my gas water heater that was allowing flames to escape from the heating element. Since the problem was a dangerous issue, it needed fixed immediately. Dyllan allowed me time to look at all my options and didn't blink when I chose a less expensive option of those offered. He just immediately called his warehouse to make sure that the heater I had chosen was in stock and, since it was late in the evening, made an appointment with me to come and fix the problem the first thing in the morning. Sure enough, he and Fernando were prompt and took great pains to not dirty up my home while performing their job. I love my new water heater, and am saving money on my gas bill, as well. This past week, I started smelling gas, so I called the partner company of Ben Franklin, One Hour Heating, to come and look at the new furnace that they installed on the same day that Dyllan and Fernando had installed my water heater, thinking that the problem lied with the furnace. Upon a thorough inspection. The Tech from One hour located a leak in my gas pipe running along the roof of my basement. He asked if I wanted him to call Ben Franklin and get a tech out to fix it. I immediately said yes and he went out and cut the gas off to keep me safe. Again, it was Dyllan and Fernando who showed up within two hours and they quickly assessed the repair needed and gave me options on cost and how I wanted the repair done (total replacement of all gas pipes or just fix the area effected by leak). Once I decided on the repair that I wanted, they immediately got to work. It was already after 5 pm, but they didn't complain and stayed until the work was done and done neatly and correctly. They took their time to inspect not only the work that they had done, but all other pipes and gas fixtures in the house to make sure all was safe even though it was getting late in the evening. That dedication is why I will always use these guys. Also, One Hour Heating and Air Conditioning, their partner company, is just as professional and trust worthy. This is a great company.

Jesse P. came to flush my hot water tank. He then proceeded to do a house inspection. I found Jesse to be quite knowledgable. He was very thorough and caught many details that needed attention. Jesse left me with prices and options for items needing further attention or replacement. I feel very satisfied with his work and his attention to detail. Thank you Jesse, Lewis Allen, Ozark, MO.

We had Jesse and Dillon out to relocate our outside faucet for easier access. I received a call that they were on their way and before I could even get home they had already completed the job and were gone. I inspected the work and everything looked great. Thanks Benjamin Franklin Plumbing!!