MasterTech Plumbing, Heating and Cooling

The tech that came was very helpful and knowledgeable. He was mindful of not doing more than necessary to find my problem so I wasn't charged a lot of money. The only suggestion I have and the reason I gave them 4 stars is because if I could have had the opportunity to talk to a tech after explaining my issue to the office staff, it may very well have avoided the service call. My issue was pretty straight forward and the tech knew right away what it was. I would easily give them five stars for that service. Overall they are great.

I called Master Tech for an after hours emergency, the technician couldn’t do anything because it was the city’s sewer but he stayed with me til more help arrived which I really appreciated. Today they did a free camera inspection and let me know my lines are all clear. I really appreciate them taking good care of me!

Courtney was very friendly and helpful in scheduling the work. The first job was after-hours on a Friday evening, and then he needed to come back the next week after we had time to buy a new toilet. Chad (plumber) was very friendly, patient with my questions, worked efficiently and did a great job first troubleshooting the faulty toilet, and then installing the new one for us. Great people to work with! Highly recommend MasterTech!

Hot weather was here last week, I mean record breaking hot! Of course, my AC went out on me. So I called MasterTech and the service guys were at my house the next morning, bright and early. The news wasn’t exactly what I wanted to hear, but I was able to get my new system in on Monday! The guys were awesome explaining things to me and helping me learn how to operate my new furnace/air conditioning unit. Thanks, MasterTech!

I have no compunction about recommending this business for plumbing and HVAC issues. In fact, I highly recommend their services. The only thing I have to complain about is that they may come too quickly. For the second time, I’ve specifically stated that I wouldn’t be home at a certain time. The person taking the call said she’d be sure to state that, and said that the technician would call me when he was on his way, AFTER my stated time. Nope: he was at the door shortly after the call, and without having called me first. The work is always very good, I feel very confident in the work they do, and we’ve had many things done over the years. But there’s just a faulty connection between their scheduler and their technician.