VinZant Plumbing, HVAC,Electrical & Drain

3 years ago VinZant installed a line for a gas stove. Tonight at 1:30AM Center Point found 3 leaks on the installation, shut off the gas and tagged "DO NOT USE" on the VinZant installation. All the gas connections done 20 years ago are still good, guess I have a Sunday project...not happy!

I would not give this company a positive review. We had work done and the plumber left the outside water faucet on in which water ran for 20 hours before we noticed it. The follow-up on this issue has been horrible and I would not recommend using this company.

We received this feedback from a repeat customer in Chanhassen today; Comments: Just a note to tell my appreciation for an excellent job performed by Brian. He went beyond the call of duty. After completing a full day of work he spent another 8 hours diagnosing and fixing a longstanding drainage problem at our condo building. Also Chris (the gymnast) came earlier and used those skills to determine if we might have a plumbing venting problem. We didn't so Brian came and fixed the actual plumbing problem. Our thanks to these two guys for great work.

I really want to like this company. It's a small family-run company, and many of the guys really know their stuff and do good work. But they make it really hard to do so. The knowledgable guys are spread too thin, and don't communicate with the office or their clients. On two separate occasions I've been left for a day or more not knowing what's going on or when someone might show up, the most recent of which without heat in a below-zero December. ********** If you do use Vinzant plumbing, make sure you're able to talk with the plumber that will actually do the work BEFORE anything gets started.

Had a new water heater installed last year. The service provided by the plumber was excellent. No complaint there. However, 10 months after the job was completed, my family was contacted by the company who stated that they had neglected to bill us for a $100 service fee (we had already paid a $78 service fee per our warranty contract) which they discovered 10 months after the fact. My home warranty company refused to pay the additional fee since the error was on the part of VinZant for forgetting to add the service charge in the first place and then adding it almost a full year after the date of service. VinZant then threatened my family with a lien against my home for a cost that they were at fault for, which is the equivalent of a mob shakedown. I decided to pay the extortion money, but filed a report with the Better Business Bureau for VinZant's use of heavy-handed tactics for a mistake that they made. It's a shame, because the plumber was wonderful. The company, however was not. Let the buyer beware.